Ticket Agent Resume Example & Writing Guide

Ticket Agent Resume Example
This Ticket Agent resume example & writing guide provides tips and tricks for crafting a standout resume tailored to the travel industry.
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Ticket Agent Resume Sample

A highly motivated and customer-focused Ticket Agent with over 3 years of experience in the airline industry. Skilled in providing excellent service to passengers and handling ticketing and reservation inquiries.


  • Ticket Agent - Delta Airlines
  • Atlanta, GA
  • June 2018 - Present
  • - Issue and manage ticketing and reservations for domestic and international flights
  • - Provide exceptional customer service by answering inquiries and resolving issues
  • - Process refunds and exchanges
  • - Collaborate with team members to ensure smooth operations and timely departures
  • Ticket Agent - United Airlines
  • Houston, TX
  • January 2017 - May 2018
  • - Assisted passengers with ticketing and reservation inquiries
  • - Managed the boarding process and ensured on-time departures
  • - Processed baggage claims and assisted with lost items
  • - Collaborated with other departments to resolve flight disruptions and delays


  • Excellent customer service skills
  • Strong attention to detail
  • Ability to work in a fast-paced environment
  • Effective problem-solving skills
  • Proficient in multiple reservation and ticketing systems (Sabre, Amadeus, etc.)

If you are looking for a dedicated and personable Ticket Agent, please contact me at [email protected]

Expert Tip

Remove Irrelevant Jobs

If a job or experience doesn't contribute to presenting you as a fit for the role you're applying for, consider removing it. This helps keep your resume focused and relevant.

Ticket Agent Resume Writing Guide


When it comes to securing a job as a ticket agent, having a well-crafted resume is paramount. With a strong resume, you can showcase your skills and experiences, making it easier for your potential employers to see what you bring to the table. Here are some tips on how to write a ticket agent resume that will catch the attention of hiring managers.

1. Start with a strong summary:

The first thing that your potential employers will see when they look at your resume is the summary statement. This statement should be a brief overview of your skills, experiences, and achievements. A good summary statement should highlight your most relevant skills and experiences, and convey enthusiasm for your work.

  • Keep it short and sweet—no more than 3-4 sentences.
  • Be specific about your experiences and skills, but also use keywords that will catch the attention of hiring managers

2. List your work experience:

Your work experience is the most important part of your resume. When listing your work experience, be sure to include the company name, your job title, the dates you worked there, and a brief description of your duties. If you have over 10 years of experience in the industry, only list the ten most recent years of experience to keep your resume up-to-date.

  • Highlight your achievements in previous roles – for example, “increased ticket sales by 20% in six months”.
  • Use bullet points to make the information easier to read and scan.
  • Remember to list your most recent job first.

3. Showcase your education:

Make sure you list your highest level of education achieved, which is often a diploma or degree. You should also list any relevant courses or certifications that you hold, such as customer service or sales training.

  • Include the name of the institution you attended, the degree/diploma/certification you obtained and the dates of attendance.
  • If you have relevant coursework or high-level educational achievement, prioritize this section over your experience section.

4. Emphasize your skills:

Having the right skills is essential when applying for a ticket agent job. Some of the most important skills to emphasize in your resume include customer service, sales, and communication skills. If you have any additional skills that you feel are relevant, such as bilingualism or technical expertise with specific computer applications, make sure to include them.

  • Highlight your experience in customer service and sales, and put metrics wherever possible.
  • List any technical or other relevant skills that you possess.

5. Include a professional summary:

To ensure that your resume stands out, you should always include a professional summary at the end. This summary should convey your professionalism and desire to work in the ticket agent field.

  • Keep it brief and professional. 3-4 sentences should do the job.
  • Mention your skills, experiences, and achievements.


With the right approach, creating a killer ticket agent resume is totally doable. Make sure you use your summary statement to grab the attention of hiring managers, highlight your impressive achievements, and emphasize your skills and experience. By following these tips, you can create a strong resume that will help get you the job you want.

Common Resume Writing Mistake

Poor Spelling of Company Names or Job Titles

Spelling mistakes, particularly of company names or job titles, can be viewed negatively by hiring managers. Always double-check for correct spelling.

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