Telephone Triage Nurse Resume Example & Writing Guide

Telephone Triage Nurse Resume Example
Our Telephone Triage Nurse Resume Example and Writing Guide provides expert tips and templates to help you showcase your skills and land your dream job.
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Telephone Triage Nurse Resume Sample

Professional Summary

Experienced Telephone Triage Nurse with eight years of experience providing comprehensive patient care over the phone. Well-skilled in identifying patients' symptoms, assessing their medical needs, and providing appropriate interventions. Able to work independently as well as in a team environment. Adept in using electronic health records (EHR) and telephone software systems.

Key Skills

  • Strong communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Excellent problem-solving and critical thinking skills
  • Expertise in using EHR and telephone triage software systems
  • Knowledgeable in medical terminology and disease processes
  • Highly organized with attention to detail

Professional Experience

Telephone Triage Nurse | ABC Medical Center

August 2014 - Present

  • Assess patients' medical needs and provide appropriate interventions over the phone
  • Answer an average of 70-80 calls per day and document calls in EHR
  • Collaborate with physicians, nurses, and other healthcare professionals to ensure patients receive appropriate care
  • Educate patients and families about medications, treatments, and disease processes
  • Identify patients' needs and help them access community resources

Charge Nurse | XYZ Hospital

January 2012 - August 2014

  • Oversaw and coordinated patient care on a medical-surgical unit
  • Managed a team of four nurses and trained new hires
  • Administered medications, treatments, and procedures as ordered by physicians
  • Documented patients' progress and communicated with physicians and other healthcare professionals
  • Responded to emergencies and provided bedside care as needed


Bachelor of Science in Nursing (BSN)

ABC University | May 2011

Registered Nurse (RN) License, State of California

Expert Tip

Focus on Hard Skills

While soft skills are important, hard skills are often what get you hired. Prioritize showcasing hard skills that align with the job description.

Telephone Triage Nurse Resume Writing Guide


If you're a Telephone Triage Nurse looking to find a new job, it's essential to have a well-written resume that showcases your expertise and experience. Your resume is your first impression and will be what potential employers will use to determine if they want to invite you for an interview.

1. Start with a strong summary

The first section of your resume should be a summary that highlights your qualifications and skills. This section should be brief, no more than three to four sentences long and should include phrases that describe you and your experience as a Triage Nurse.

  • Highlight your expertise
  • Include your nursing education and degrees
  • Discuss the length of your experience
  • Mention your certifications

2. List your experience, starting with the most recent

Your experience section should be a comprehensive list of your work history. Be sure to include the name of the facility you worked for, dates of employment, and your job title. Provide specific examples of your accomplishments and responsibilities.

3. Highlight your skills

Your success as a Telephone Triage Nurse relies on your specific skills. Be sure to include these skills in your resume. Some key skills to highlight may include:

  • Effective communication with patients and healthcare providers
  • Ability to remain calm under pressure
  • Ability to multitask and prioritize patient needs
  • Attention to detail

4. Include your education and certifications

For Triage Nurses, education and certifications are essential. Be sure to include your nursing degree, any advanced degrees you have earned and certifications relevant to your practice.

5. Customization

Customizing your resume to the position you are applying for can help you stand out from the competition. Be sure to include keywords from the job posting to let employers know you have read the job description and possess the necessary skills.


Creating a Telephone Triage Nurse resume takes time and effort. However, a well-written resume can help you land your dream job. Use these tips to create a strong and comprehensive resume that highlights your specific skills, qualifications, and experience as a Telephone Triage Nurse.

Common Resume Writing Mistake

Including References

It's not necessary to include references on your resume unless requested. It is understood that they are available upon request.

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