Telephone Operator Resume Example & Writing Guide

Telephone Operator Resume Example
Find out how to create a winning Telephone Operator resume with our example and guide. Get insights on industry-specific keywords and formatting tricks.
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Telephone Operator Resume Sample


A highly efficient and dedicated Telephone Operator with 4 years of experience in handling calls and responding to customer inquiries. Proven track record of providing exceptional customer service and maintaining accurate call logs. Strong expertise in operating and troubleshooting telephone systems.

Professional Experience

  • Telephone Operator

    ABC Company

    January 2018 - Present

    • Answered and directed calls to appropriate departments or individuals in a courteous and professional manner.
    • Assisted in troubleshooting and resolving phone system issues.
    • Maintained accurate logs of incoming and outgoing calls using computer systems.
    • Provided exceptional customer service and resolved customer inquiries and complaints promptly.
  • Telephone Operator

    XYZ Corporation

    June 2016 - December 2017

    • Managed and operated multi-line telephone systems and directed calls to appropriate personnel.
    • Provided a high level of customer service in responding to inquiries and resolving customer complaints.
    • Ensured accurate and timely documentation of call logs and messages.
    • Coordinated with other departmental staff to resolve client issues.


  • Proficient in operating and troubleshooting multi-line telephone systems
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to work well under pressure and handle multiple tasks simultaneously
  • Excellent customer service skills

Expert Tip

Remove Irrelevant Jobs

If a job or experience doesn't contribute to presenting you as a fit for the role you're applying for, consider removing it. This helps keep your resume focused and relevant.

Telephone Operator Resume Writing Guide


A telephone operator is responsible for receiving and making calls, transferring calls to respective departments and providing excellent customer service. If you want to work in a fast-paced and dynamic environment as a telephone operator, then you need a well-written resume.

Tips on how to write a Telephone Operator resume

  • Include a summary statement: Use a brief summary statement to introduce yourself and highlight your experience and skills.
  • Emphasize your phone skills: Customer service skills, the ability to multitask and excellent communication skills should be the top skills highlighted in your resume.
  • Showcase your relevant experience: Highlight any previous experience as a telephone operator, call center agent or customer service representative.
  • Use keywords: Include keywords such as "telephone operator," "communication skills," "customer service," "call center," and "telephone etiquette" in your resume to increase your chances of getting recognized by the Applicant Tracking System (ATS).
  • Education: Add your educational background to give recruiters an idea of your academic qualifications.
  • Accomplishments: Mention any significant projects or achievements that you have accomplished as a telephone operator or in other customer service roles.
  • Focus on your soft skills: Highlight skills such as active listening, empathy, patience, problem-solving, and conflict resolution to show that you are an excellent fit for the role of a telephone operator.
  • Proofread: Make sure to proofread your resume for grammatical and spelling errors before submitting it to prospective employers.


If you want to stand out as a prospective telephone operator, your resume needs to be clear, concise, and customized to the job description. Use the above tips to tailor your resume to the position you're seeking and increase your chances of getting that dream job as a telephone operator.

Common Resume Writing Mistake

Not Including a LinkedIn URL

Not including a LinkedIn URL could mean missed opportunities. Many hiring managers expect it and it can provide more detailed information than your resume.

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