Tech Support Resume Example & Writing Guide

Tech Support Resume Example
Craft the perfect tech support resume with our example and writing guide. Learn what skills and experience to highlight to land your dream job.
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Tech Support Resume Sample

Technical Support Specialist

Experienced technical support specialist with a background in troubleshooting network issues, hardware and software problems for both individuals and organizations.

  • Provided timely and effective technical support to over 500 customers via phone, email and chat support channels.
  • Researched and identified solutions to complex computer-related problems.
  • Conducted training sessions for new hires on company's internal support procedures and best practices.
  • Collaborated with cross-functional teams to resolve escalated issues in a timely and efficient manner.
  • Implemented new documentation procedures to improve knowledge sharing across the support team.

Technical Skills

  • Operating Systems: Windows 10, macOS, Linux
  • Hardware: Printers, scanners, routers, smartphones, tablets, desktops
  • Software: Microsoft Office, Adobe Creative Suite, anti-virus and anti-malware programs, remote desktop software

Professional Experience

  • ABC Corporation - Technical Support Specialist (2017 - Present)
    • Provide technical support to customers across various industries, including healthcare, finance and entertainment.
    • Troubleshoot hardware and software issues on desktops, laptops and mobile devices.
    • Collaborate with team members to resolve complex issues and consistently meet service level agreements (SLAs).
    • Create and maintain knowledge base articles to assist customers with self-service solutions.
  • XYZ Corporation - Technical Support Intern (2016 - 2017)
    • Provided technical support to employees for hardware and software issues.
    • Assisted in the setup and deployment of new workstations.
    • Conducted hardware and software inventory management using asset tracking software.

Expert Tip

Showcase Certifications

Certifications can be a significant asset in certain industries. If you have relevant certifications, highlight them on your resume to demonstrate your expertise.

Tech Support Resume Writing Guide

Introduction

If you’re looking to get a job in the tech industry as a tech support specialist, having a well-crafted resume is essential. Not only can it highlight your skills and experience, but it can also show potential employers how you stand out from other applicants. To help you create a winning tech support resume, we’ve put together this comprehensive guide.

Step 1: Research the Company

Before you start writing your resume, research the company you’re applying to. Look at the job posting and make sure you understand what the employer is looking for in a tech support specialist. This can help you tailor your resume to the specific job, making you more attractive to potential employers.

Step 2: Highlight Your Skills

Your tech support resume should focus on your relevant skills and experience. List skills that are relevant to the job you’re applying for, such as troubleshooting, network and server management, and customer service. Be sure to also highlight any relevant certifications you may have, such as CompTIA A+ or Microsoft Certified Professional.

Step 3: Include Work Experience

Your work experience is a crucial part of your tech support resume. Make sure to include your previous work experience in a reverse chronological order. For each position, list your job title, the name of the company, the dates of employment, and a brief description of your duties and responsibilities. Be sure to also highlight any achievements or accomplishments from your previous positions.

Step 4: Education and Training

In addition to your work experience, make sure to include your education and training. This can include any relevant degrees, certificates, or courses you’ve completed. You should also list any relevant training programs you’ve completed that may be relevant to the job you’re applying for.

Step 5: Proofread and Polish

Once you’ve finished writing your tech support resume, it’s important to proofread and polish it. Make sure there are no spelling or grammatical errors and ensure that your resume is easy to read and understand. You may also want to have someone else review your resume to get an objective opinion.

  • Research the company to tailor your resume
  • Highlight your relevant skills and experience
  • List work experience in reverse chronological order
  • Include education and training
  • Proofread and polish your resume

By following these steps, you can create a winning tech support resume that will stand out to potential employers and help you land your dream job in the tech industry.

Common Resume Writing Mistake

Not Customizing Your Resume

Every job and employer is different, so it's essential to tailor your resume to each job you're applying for. Failing to do so may make it seem like you're not genuinely interested in the position.

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