Service Desk Analyst Resume Example & Writing Guide

Service Desk Analyst Resume Example
Find the best service desk analyst resume example and writing guide to help you stand out in your job search. Improve your chances of getting hired today!
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Service Desk Analyst Resume Sample


Service Desk Analyst with three years of experience providing support for IT systems and applications. Skilled in troubleshooting, problem-solving, and communication with end-users. Experienced in utilizing ticketing and remote support systems to provide timely resolutions to issues. Seeking a challenging position to further enhance technical skills.


  • ITIL Framework
  • ServiceNow ticketing system
  • MS Office 365 and Google Suite
  • Remote support tools such as TeamViewer and LogMeIn
  • VPN and network connectivity troubleshooting


Service Desk Analyst | XYZ Company | May 2018 - Present

  • Provide level 1 support for IT systems and applications for internal and external clients via phone, email, and remote support tools.
  • Record and manage all incidents and service requests using the ServiceNow ticketing system.
  • Resolve connectivity and application issues on over 700 desktops, laptops, and mobile devices using remote support tools.
  • Maintain and update knowledge management system to optimize user self-help and reduce the number of incidents raised to the service desk.

Service Desk Analyst | ABC Hospital | May 2016 - May 2018

  • Provided support for over 500 users in a Windows environment.
  • Maintained and resolved issues with all user hardware such as printers, scanners, and faxes.
  • Tracked and documented all reported incidents using the Freshdesk ticketing system.
  • Provided regular status updates to users on the progress of their incidents.


Bachelor of Computer Science | University of ABC | 2015

Expert Tip

Avoid Jargon

Unless it's a common term in your field, avoid using jargon or acronyms that the hiring manager may not understand. Stick to clear, plain language.

Service Desk Analyst Resume Writing Guide


If you want to land a job as a Service Desk Analyst, your first step should be to create an impressive resume. A well-crafted resume can help you to stand out from other applicants and increase your chances of getting hired.

Steps to Write a Service Desk Analyst Resume:

  • 1. Start with a strong summary: Your resume should begin with a strong summary statement that highlights your skills and experience as a Service Desk Analyst. This statement should be a brief introduction that conveys your personal brand and what you can bring to the table.
  • 2. Highlight your technical expertise: As a Service Desk Analyst, it’s important to showcase your technical expertise. Be sure to highlight your experience with various IT tools, platforms, and software.
  • 3. Emphasize your communication skills: As a Service Desk Analyst, you will be responsible for communicating complex information to non-technical users. Be sure to emphasize your communication skills on your resume, including your ability to explain technical issues in simple terms.
  • 4. Include relevant work experience: Be sure to include your work experience as a Service Desk Analyst on your resume. List your previous jobs in chronological order, starting with your most recent job first. Also, try to list any major achievements or contributions you made in each role.
  • 5. Outline your education and certifications: Education and certifications can give you an edge over other candidates. List your relevant education and certifications, such as a degree in information technology or CompTIA A+ certification.
  • 6. Add relevant keywords: Many hiring managers will use applicant tracking systems to screen resumes. Include relevant keywords throughout your resume to make sure that it gets noticed by these systems.
  • 7. Use action-oriented language: Use action-oriented language in your resume to convey your accomplishments and achievements. Start each bullet point with a strong action verb to show what you did and how you made a difference.
  • 8. Proofread your resume: Before submitting your resume, be sure to proofread it for spelling and grammar errors. It should be error-free and easy to read.


Writing an impressive Service Desk Analyst resume takes time and effort, but it’s worth it in the end. By following these steps, you can create a resume that will impress potential employers and help you to land your dream job.

Common Resume Writing Mistake

Lying or Exaggerating

Honesty is critical on your resume. Any form of lying or exaggerating about your experience or skills could lead to consequences when the truth is discovered.

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