Service Delivery Manager with over 10 years of experience in managing complex IT projects and providing excellent customer service. Able to manage teams of technical professionals as well as communicate effectively with clients and stakeholders.
Professional Experience
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ABC Company, Service Delivery Manager
- Managed a team of 10 technical professionals, providing support for over 100 clients.
- Implemented processes for tracking and resolving client issues, resulting in a 30% decrease in support tickets.
- Developed and maintained strong relationships with clients, resulting in a 95% client retention rate.
- Collaborated with sales team to identify new business opportunities and provide input on proposals.
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XYZ Company, Project Manager
- Managed multiple IT projects simultaneously, ensuring they were delivered on-time, within budget, and met client requirements.
- Developed project plans and timelines, regularly communicating project status to stakeholders.
- Managed project risks and issues, resolving them in a timely manner.
- Collaborated with technical teams to ensure project deliverables met client expectations.
Education
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University of XYZ, Bachelor of Science in Computer Science
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Certifications:
- ITIL Foundation
- Project Management Professional (PMP)
- Certified Scrum Master (CSM)
Skills: Project Management, Service Delivery, Client Relationship Management, Team Leadership, ITIL, Agile, Scrum, PMP
Introduction:
As a Service Delivery Manager, your job is to oversee and manage the delivery of services and ensure that customers are satisfied. Your responsibilities include managing service level agreements, monitoring performance metrics, and ensuring that the team is meeting their targets. To apply for this role, a well-written Service Delivery Manager resume is essential.
Key Skills:
- Service delivery management skills
- Strong communication skills
- Ability to work under pressure
- Leadership and team management skills
- Experience in managing service delivery teams
- Knowledge of ITIL processes and methods
Format:
The Service Delivery Manager resume should start with a summary or objective statement that highlights your experience and achievements. Follow this with your work experience, education, and relevant skills. Use bullet points to highlight your achievements and responsibilities in previous roles.
Work Experience:
- List your work experience in reverse chronological order
- Start with the job title, company name, and employment dates
- Use bullet points to describe your responsibilities and accomplishments
- Highlight your achievements and how you contributed to the success of the team or organization
- Show your experience in managing service delivery teams and ensuring customer satisfaction
Education:
- Include your educational qualifications in reverse chronological order
- List the degree, major, institution, and graduation date
- Include any relevant certifications or training
Skills:
- List your relevant skills related to the Service Delivery Manager role
- Use bullet points to highlight your abilities
- Show your knowledge of ITIL processes and methods
- Show your team management and leadership skills
- Show your ability to work under pressure and meet targets
- Highlight your communication skills as this is a crucial aspect of the role
Remember to tailor your Service Delivery Manager resume to the job description and company you are applying to. Use keywords and phrases relevant to the role and company, and show how you can contribute to their success.
Including Too Much Personal Information
Details like age, marital status, religion, or other personal information do not belong on a resume. Including them may open the door for potential discrimination, and they're not relevant to your qualifications.
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