Reservation Agent Resume Example & Writing Guide

Reservation Agent Resume Sample

Summary

Experienced and detail-oriented Reservation Agent with a proven track record in providing exceptional customer service, managing reservations, and maintaining accurate records. Adept in using reservation and booking software, handling customer complaints, and assisting with billing and payment processing.

7 years of experience in the hospitality industry
Expert in using reservation and property management software such as Opera and RoomKeyPMS
Proficient in MS Office Suite

Professional Experience

Reservation Agent
Marriott Hotels and Resorts
September 2014 - present

Handle guest reservations and inquiries via phone and email, and provide accurate, helpful information on hotel policies, amenities, and services
Utilize reservation software to manage room assignments, cancellations, and modifications
Collaborate with housekeeping and front desk staff to ensure smooth check-in and check-out processes
Assist guests with billing and payment processing, and resolve billing discrepancies when necessary

Guest Services Representative
Hyatt Hotels and Resorts
June 2012 - August 2014

Greeted and registered guests, and provided information on hotel services and amenities
Maintained hotel lobby and front desk areas, ensuring cleanliness and organization
Answered incoming phone calls, routed calls to appropriate staff, and took messages when necessary
Assisted with billing and payment processing, and resolved any related guest complaints or issues

Education

Bachelor of Science in Hospitality and Hotel Management
University of Central Florida
August 2008 - May 2012

Expert Tip

Use Action Verbs

Start your bullet points with action verbs like 'led', 'managed', 'developed', etc. This helps highlight your skills and abilities in an energetic and straightforward way.

Reservation Agent Resume Writing Guide

Introduction

A reservation agent is responsible for booking and confirming reservations for customers. They also provide information about travel packages, prices and travel recommendations.

Key Skills to Highlight

Excellent Communication Skills
Customer Service Skills
Attention to Detail
Ability to Multi-task
Up-to-date Computer Skills
Problem-Solving Abilities

How to Write a Reservation Agent Resume

Here are some key tips to keep in mind when writing your reservation agent resume:

Start with a strong objective or summary statement that highlights your experience and skills.
Incorporate industry-specific keywords into your resume to show that you understand the industry and the job requirements.
Emphasize your customer service skills and experience. Be sure to include examples of how you have helped customers in the past.
Highlight your communication skills and your ability to work well with others.
Include any relevant education or certifications that you have earned.
Showcase your attention to detail and your ability to multi-task.
Use bullet points to make your resume easy to read and draw attention to your most important achievements and experiences.
Include any volunteer or extracurricular activities that demonstrate your dedication and commitment.
Proofread your resume carefully to ensure that there are no spelling, grammar or formatting errors.

By following these tips and carefully crafting your reservation agent resume, you can increase your chances of landing your dream job in the travel industry.

Common Resume Writing Mistake

Lengthy Resumes

Overly long resumes can make it difficult for hiring managers to find the most important information. Try to keep your resume concise and to the point, generally between 1-2 pages.