Summary
Experienced and detail-oriented Reservation Agent with a proven track record in providing exceptional customer service, managing reservations, and maintaining accurate records. Adept in using reservation and booking software, handling customer complaints, and assisting with billing and payment processing.
- 7 years of experience in the hospitality industry
- Expert in using reservation and property management software such as Opera and RoomKeyPMS
- Proficient in MS Office Suite
Professional Experience
Reservation Agent
Marriott Hotels and Resorts
September 2014 - present
- Handle guest reservations and inquiries via phone and email, and provide accurate, helpful information on hotel policies, amenities, and services
- Utilize reservation software to manage room assignments, cancellations, and modifications
- Collaborate with housekeeping and front desk staff to ensure smooth check-in and check-out processes
- Assist guests with billing and payment processing, and resolve billing discrepancies when necessary
Guest Services Representative
Hyatt Hotels and Resorts
June 2012 - August 2014
- Greeted and registered guests, and provided information on hotel services and amenities
- Maintained hotel lobby and front desk areas, ensuring cleanliness and organization
- Answered incoming phone calls, routed calls to appropriate staff, and took messages when necessary
- Assisted with billing and payment processing, and resolved any related guest complaints or issues
Education
Bachelor of Science in Hospitality and Hotel Management
University of Central Florida
August 2008 - May 2012
Include Contact Information
Always include current contact information. Make sure employers have a way to reach you, whether it's by phone, email, or a professional networking site.
Introduction
A reservation agent is responsible for booking and confirming reservations for customers. They also provide information about travel packages, prices and travel recommendations.
Key Skills to Highlight
- Excellent Communication Skills
- Customer Service Skills
- Attention to Detail
- Ability to Multi-task
- Up-to-date Computer Skills
- Problem-Solving Abilities
How to Write a Reservation Agent Resume
Here are some key tips to keep in mind when writing your reservation agent resume:
- Start with a strong objective or summary statement that highlights your experience and skills.
- Incorporate industry-specific keywords into your resume to show that you understand the industry and the job requirements.
- Emphasize your customer service skills and experience. Be sure to include examples of how you have helped customers in the past.
- Highlight your communication skills and your ability to work well with others.
- Include any relevant education or certifications that you have earned.
- Showcase your attention to detail and your ability to multi-task.
- Use bullet points to make your resume easy to read and draw attention to your most important achievements and experiences.
- Include any volunteer or extracurricular activities that demonstrate your dedication and commitment.
- Proofread your resume carefully to ensure that there are no spelling, grammar or formatting errors.
By following these tips and carefully crafting your reservation agent resume, you can increase your chances of landing your dream job in the travel industry.
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