Phone Sales Resume Example & Writing Guide

Phone Sales Resume Example
Create a winning phone sales resume with our example and writing guide. Learn the best tips and tricks for showcasing your skills and experience.
star star star star star
713 people used this template, 24 people have rated it.

Phone Sales Resume Sample

Experienced Phone Sales specialist with five years of experience in outbound and inbound sales operations. Skilled in building strong relationships with clients to identify their needs and provide stellar customer service. Proficient in sales tools, CRM software, and call center applications.

Professional Experience

  • ABC Sales Inc.

    Phone Sales Specialist (2017- Present)

    • Handle up to 70 outbound and inbound calls per day to generate leads and close sales deals
    • Utilized CRM software to keep track of customer interactions, maintain customer database, and track sales progress
    • Achieved a 15% increase in sales revenue through effective cross-selling and upselling techniques
    • Provided excellent customer service by resolving disputes, answering product inquiries, and addressing concerns
  • XYZ Corp.

    Telemarketing Sales Representative (2014-2017)

    • Generated leads and cold called potential customers to secure sales appointments
    • Followed up on appointments and closed deals on average of twice a week
    • Collaborated with sales team to identify and resolve customer issues and concerns
    • Exceeded monthly sales targets by an average of 20% through persistent follow-ups and effective customer engagement
    • Provided excellent customer service by responding to inquiries, resolving complaints, and ensuring customer satisfaction


  • Sales forecasting and analysis
  • Cold calling and lead generation
  • Excellent communication skills
  • Attention to detail
  • Ability to work under pressure and meet tight deadlines
  • Proficient in Microsoft Office Suite, CRM software, and call center applications

Expert Tip

Use Bullet Points

Long blocks of text can be off-putting. Use bullet points to break up your experiences and make it easy for employers to scan your resume.

Phone Sales Resume Writing Guide


If you want to work in phone sales, the first step is crafting a compelling resume that highlights your relevant skills and experience. In this article, we'll provide you with tips on how to write a phone sales resume that grabs the attention of hiring managers.


The format of your phone sales resume should be clean and easy to read. Use a consistent font throughout the document, and avoid using decorative fonts that can be difficult to read. Use bullet points to break up long paragraphs and make it easy for the hiring manager to quickly scan your resume.

  • Include your name and contact information at the top of the page.
  • Start with a brief summary of your skills and experience.
  • List your work experience in reverse chronological order.
  • Include your education, certifications, and any relevant volunteer work or internships.
  • End with a section highlighting any additional skills or achievements that make you a strong candidate for a phone sales position.

Skills and Experience to Highlight

When writing a phone sales resume, it's important to highlight the skills and experience that are most relevant to the job you're applying for. Here are some key skills and experience to include:

  • Experience in sales or customer service.
  • Strong communication skills, both verbal and written.
  • Ability to work well under pressure and meet sales targets.
  • Experience working with CRM software or other sales tools.
  • Knowledge of the products or services you'll be selling.
  • Flexibility to work evenings, weekends, or holidays as needed.

Example Phone Sales Resume

Here's an example of how to format a phone sales resume:

  • NAME
  • Address
  • Phone Number
  • Email


  • Experienced sales professional with a proven track record of meeting and exceeding sales targets. Skilled in building relationships with customers and providing excellent customer service. Proficient in CRM software and other sales tools.

Work Experience:

  • Sales Representative, Company X, 2018 - Present
    • Prospected and cold-called potential customers, resulting in a 20% increase in sales revenue.
    • Developed and maintained relationships with key customers, resulting in repeat business and referrals.
    • Utilized CRM software to track customer interactions and manage sales pipeline.
  • Customer Service Representative, Company Y, 2016 - 2018
    • Assisted customers with product inquiries and resolved complaints, resulting in a 95% customer satisfaction rate.
    • Upsold products and services to existing customers, resulting in a 10% increase in sales revenue.
    • Trained and mentored new customer service representatives.


  • Bachelor's Degree in Business Administration, University of Z, 2016

Additional Skills and Achievements:

  • Fluent in Spanish and English.
  • Certified in sales techniques by the National Sales Association.
  • Won salesperson of the year award at Company X in 2019.


Writing a phone sales resume requires a careful balance of highlighting relevant skills and experience, while making your resume easy to read and visually appealing. By following the tips in this article and using the example resume as a guide, you'll be well on your way to landing your dream job in phone sales.

Common Resume Writing Mistake

Not Customizing Your Resume

Every job and employer is different, so it's essential to tailor your resume to each job you're applying for. Failing to do so may make it seem like you're not genuinely interested in the position.

Build your resume online

Create resume online now to take the first step towards career success

CVBLADE developed by hiring professionals. With our resume builder, applying for your dream job is easy and fast.

Create Resume