Patient Services Representative Resume Example & Writing Guide

Patient Services Representative Resume Example
Learn how to write an effective patient services representative resume with our example and writing guide. Stand out from the competition and impress employers.
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Patient Services Representative Resume Sample

Professional Summary

Highly skilled and motivated Patient Services Representative with over 5 years of experience in providing exceptional customer service in a healthcare environment. Proven ability to communicate effectively with patients, families, and healthcare professionals while maintaining accuracy and efficiency in administrative tasks.

Key Skills

  • Excellent customer service and communication skills
  • Proficient in medical terminology and electronic health records (EHR)
  • Strong organizational and time management abilities
  • Ability to prioritize tasks and work independently
  • Detail-oriented and accurate in data entry and record keeping

Work Experience

Patient Services Representative

UCLA Medical Center, Los Angeles, CA

June 2017 - Present

  • Assist patients with scheduling appointments, registering for healthcare services, and verifying insurance coverage
  • Answer incoming calls, respond to patient inquiries, and provide assistance as needed
  • Maintain patient records and ensure accuracy of data in electronic health records (EHR)
  • Collaborate with healthcare professionals to ensure a high level of patient satisfaction
  • Follow HIPAA guidelines and maintain patient privacy and confidentiality

Patient Services Assistant

Memorial Sloan Kettering Cancer Center, New York, NY

August 2014 - June 2017

  • Managed front desk operations, including greeting patients and visitors, checking in patients, and collecting co-pays
  • Responded to patient inquiries and directed calls to appropriate department or healthcare professional
  • Scheduled follow-up appointments and coordinated with physicians and other healthcare providers
  • Assisted in maintaining accurate patient records and updating medical history in EHR
  • Participated in quality improvement projects and staff training


Bachelor of Science in Health Services Administration

University of Southern California, Los Angeles, CA

Graduated May 2014

Expert Tip

Focus on Your Achievements

Your resume should showcase what you've accomplished in your career. Instead of listing daily tasks, emphasize your achievements, demonstrating your value with real-world examples.

Patient Services Representative Resume Writing Guide


As a Patient Services Representative, your role is crucial in ensuring that patients receive the best possible care experience. However, before you can start helping patients, you need to land a job. Your resume is your gateway to impressing recruiters and securing an interview. This article will guide you on how to write a winning Patient Services Representative resume.

Format Your Resume

The format of a resume can significantly impact how recruiters perceive your application. Avoid cluttering your resume with unnecessary information, and maintain a clear format. Your name, contact information, objective, work experience, education, and skills should be easy to find and follow. Using bullet points will also make your resume easier to read and help highlight your skills and achievements.

Format Your Skills Section

The skills section is where you convince recruiters that you are the best fit for the job. Tailor your skills to the job requirements while ensuring you are honest about your abilities. When describing your skills, begin each sentence with an action verb. For example, use words like "managed," "improved," or "trained" to showcase your experiences and achievements.

  • Use bullet points to highlight your skills.
  • Prioritize skills that are directly relevant to the job description.
  • Quantify skills when possible (e.g., "Handled 20+ calls per hour").

Highlight Your Work Experience

As a Patient Services Representative, your work experience will be highly scrutinized. Ensure that this section is rich with relevant and detailed information about your previous roles. Showcase your accomplishments over responsibilities and duties. For example, instead of saying "answered calls," you could say "managed a high volume of calls while maintaining an 85% satisfaction rate."

  • Sprinkle keywords from the job description throughout your experiences.
  • Quantify your achievements when appropriate.
  • Showcase your experience in dealing with patients, their families, and healthcare professionals.

Education Section

The Education section should provide concise and straightforward information about your educational background. List your highest level of education first, followed by degrees in progress, relevant coursework, and certifications.

  • List any certifications or specialized training that directly relate to the Patient Services Representative role.
  • Highlight academic achievements like GPAs, honors, and scholarships where appropriate.

Final Tips

  • Proofread for errors and typos.
  • Customize your resume for each job application.
  • Be honest about your skills and experiences, but avoid highlighting a lack of skills that the job requires.
  • Limit your resume to two pages to keep it concise and attention-grabbing.

Remember, your Patient Services Representative resume is a crucial part of your job search. A well-crafted resume can land you an interview and ultimately lead to a job offer. By following these tips, you increase your chances of success in what is a competitive field. Good luck!

Common Resume Writing Mistake

Not Including a LinkedIn URL

Not including a LinkedIn URL could mean missed opportunities. Many hiring managers expect it and it can provide more detailed information than your resume.

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