Patient Service Representative Resume Example & Writing Guide

Patient Service Representative Resume Example
Discover a comprehensive Patient Service Representative resume example and writing guide that can help you land your dream job in the healthcare sector.
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Patient Service Representative Resume Sample


To obtain a position as a Patient Service Representative where my skills in providing excellent customer service and attention to detail can be utilized to enhance the patient experience.


  • Excellent communication skills both written and verbal
  • Ability to handle high-pressure situations in a calm and professional manner
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Able to input and maintain patient information accurately and efficiently
  • Strong organizational skills with attention to detail


Patient Service Representative | ABC Medical Center | March 2018 - Present

  • Greet and check-in patients as they arrive for appointments
  • Schedule follow-up appointments and coordinate with other departments
  • Verify insurance coverage and enter patient information into electronic medical records system
  • Address patient inquiries, concerns, and complaints in a timely and courteous manner
  • Collect co-pays and process payments for services rendered

Customer Service Representative | XYZ Corporation | August 2016 - February 2018

  • Assisted customers with inquiries and complaints regarding products and services
  • Resolved customer issues in a timely and efficient manner to ensure satisfaction
  • Processed returns, exchanges, and refunds as needed
  • Managed account information and updated customer profiles accordingly


Bachelor's Degree in Healthcare Administration | University of ABC | Graduated May 2016

  • Recipient of ABC Healthcare Scholarship
  • Active member of Healthcare Administration Club
  • Coursework included Healthcare Law and Ethics, Medical Terminology, and Patient Experience and Communication

Expert Tip

Include Contact Information

Always include current contact information. Make sure employers have a way to reach you, whether it's by phone, email, or a professional networking site.

Patient Service Representative Resume Writing Guide


A patient service representative is an essential member of a healthcare team, responsible for managing patients' needs and providing quality customer service to ensure patient satisfaction. If you're interested in pursuing a career as a patient service representative, you'll need to have a well-written resume that highlights your skills, experience, and qualifications.

Step-by-Step Guide for Writing a Patient Service Representative Resume

  • Choose the Right Format: When it comes to creating a resume, there are many different formats you can choose from. However, for a patient service representative, it's best to stick with a traditional format that includes a professional summary, work experience, education, and skills sections.
  • Create a Professional Summary: The professional summary is the first section that potential employers will see, so it's important to make a good impression. In this section, summarize your experience, skills, and qualifications in a few sentences. Use keywords from the job description to show that you have the qualifications that the employer is looking for.
  • List Your Work Experience: In the work experience section, highlight your previous jobs that relate to patient service. Use bullet points to describe your duties and accomplishments in each role. Use numbers and statistics to show your achievements, such as increasing patient satisfaction ratings or reducing wait times.
  • Highlight Your Education: Include your education information, including the name of the school, the degree you earned, and your graduation date. If you have any relevant certifications or training, list them here as well.
  • Showcase Your Skills: List your top skills in the skills section. Highlight any skills that are relevant to patient service, such as communication skills, problem-solving skills, and organizational skills.
  • Edit and Proofread: Before submitting your resume, read it over carefully to make sure there are no spelling or grammar errors. Ask a friend or family member to review it as well to get another set of eyes on it.


Writing a patient service representative resume may seem daunting, but by following these steps, you can create a resume that stands out to potential employers. Remember to focus on your relevant experience, skills, and qualifications, and use keywords from the job description to show that you're the best candidate for the job.

Common Resume Writing Mistake

Excessive Job Hopping

While sometimes it's unavoidable, try to limit the number of short-term jobs listed on your resume as it may signal instability to potential employers.

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