Patient Account Representative Resume Example & Writing Guide

Patient Account Representative Resume Example
Learn how to write a compelling Patient Account Representative resume with our example and writing guide. Land your next job interview with confidence.
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Patient Account Representative Resume Sample

A motivated and detail-oriented Patient Account Representative with over 5 years of experience in medical billing and claims processing. Committed to ensuring the timely and accurate billing of all services rendered to patients.

Professional Experience

  • ABC Hospital, Patient Account Representative (2017-Present)
    • Verify insurance eligibility and benefits for patients
    • Submit claims to insurance companies for payment and follow up on outstanding claims
    • Process payments from patients and insurance companies
    • Assist patients in understanding their medical bills and resolving billing disputes
  • XYZ Clinic, Medical Biller (2015-2017)
    • Prepared and submitted claims to insurance companies for payment
    • Followed up with insurance companies on denials and appeals
    • Processed payments from patients and insurance companies
    • Maintained accurate records of all billing activities


  • Bachelor of Science in Health Information Management, ABC University (2015)

Skills: Medical billing, claims processing, insurance verification, payment processing, customer service

Expert Tip

Avoid Personal Pronouns

Your resume is a formal document. Avoid using personal pronouns like 'I', 'me', or 'my'. Instead, start your sentences with verbs.

Patient Account Representative Resume Writing Guide


If you have experience working in healthcare and a passion for customer service, a Patient Account Representative role may be a great fit for you. But to get hired in this competitive field, you need to have a strong, well-written resume that highlights your relevant skills and accomplishments.

1. Begin with a compelling summary

Start your resume with a brief summary that highlights your experience and key strengths as a Patient Account Representative. This section should be no more than 3-4 sentences and should include specific, quantifiable achievements.

  • Begin with a strong statement about your experience level.
  • Include key skills, such as customer service, medical billing and coding, and knowledge of healthcare regulations.
  • Cite specific accomplishments, such as increasing patient satisfaction ratings or reducing the number of delinquent accounts.

2. List your professional experience

List your previous work experience in reverse chronological order, starting with your most recent position. For each job, include your job title, the name of the employer, dates of employment, and a short description of your responsibilities and accomplishments. Be sure to focus on the skills that are most relevant to a Patient Account Representative role.

  • Use bullet points to highlight your responsibilities and accomplishments.
  • Quantify your achievements with numbers and percentages whenever possible.
  • Focus on your customer service skills and your ability to work well under pressure.
  • Include any experience you have with medical billing and coding software, as well as your familiarity with healthcare regulations.

3. Highlight your education and certifications

A degree or certification in healthcare, finance, or business is highly valued in this field. Make sure to list any relevant degrees, certifications, or licenses you hold. If you are currently enrolled in a degree or certification program, include that information as well.

  • List all relevant degrees and certifications, including the name of the institution and the date of graduation or certification.
  • If you have experience working with specific medical billing or coding software, list those certifications as well.
  • Include any additional training or courses you have completed that are relevant to this field.

4. Emphasize your skills and qualities

In addition to your professional experience and education, make sure your resume highlights the skills and qualities that make you a strong fit for a Patient Account Representative role.

  • Include specific soft skills, such as strong communication skills, attention to detail, and the ability to work well in a team.
  • Emphasize your ability to handle confidential information and maintain patient privacy.
  • Cite other skills that are relevant to the position, such as proficiency in Microsoft Office or other software programs.


A strong resume is essential to landing a job as a Patient Account Representative. By highlighting your experience, education, skills, and achievements, you can show potential employers that you have what it takes to excel in this role.

Common Resume Writing Mistake

Listing Duties, Not Accomplishments

Your resume should highlight your accomplishments, not just your job duties. Highlighting your achievements showcases the value you could bring to a new role.

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