Patient Access Manager Resume Example & Writing Guide

Summary:

Experienced Patient Access Manager with strong leadership skills and a proven track record of successfully optimizing patient access processes and enhancing patient experience. Skilled in implementing new programs and processes that improve patient wait time, eliminate bottlenecks, and ensure quality care delivery. Proficient in managing a large team, developing staff, and coordinating with stakeholders to achieve organizational goals.

Professional Experience:

ABC Healthcare, Patient Access Manager

• Developed and implemented patient access processes that improved patient satisfaction scores by 20%.
• Managed a team of 20+ staff, including patient registrars, receptionists, and insurance verification specialists.
• Collaborated with the IT team to optimize the Electronic Health Records system to support patient registration and scheduling processes.
• Trained staff on new systems and processes to ensure smooth adoption of changes and maximize efficiency.
• Liaised with clinical departments to identify process challenges and implement solutions that optimize patient flow.
• Spearheaded efforts to reduce patient wait times by implementing a real-time patient tracking system.

DEF Hospital, Patient Access Manager

• Developed and implemented a centralized pre-registration process, resulting in a 50% reduction in patient wait times.
• Managed a team of 15+ patient access staff, including admissions, pre-registration, and insurance verification.
• Collaborated with the Revenue Cycle team to optimize billing processes and reduce claim denials.
• Conducted staff training and development programs on customer service and communication skills to improve patient satisfaction.
• Developed and implemented a scheduling protocol to ensure efficient use of resources and minimize no-show appointments.
• Leveraged technology to improve patient access processes, including implementing an online appointment scheduling system and facilitating telehealth appointments.

Education:

• Master of Healthcare Administration (MHA), XYZ University
• Bachelor of Science in Health Services Administration, XYZ University