Passenger Service Agent Resume Example & Writing Guide

Passenger Service Agent Resume Example
Create an impressive passenger service agent resume with our writing guide and example. Showcase your skills and experience to land your dream job in the airline industry.
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Passenger Service Agent Resume Sample

Professional Summary

Passenger Service Agent with extensive customer service experience in the airline industry. Proven ability to maintain composure and resolve conflicts under pressure while ensuring a positive passenger experience. Highly organized and detail-oriented with excellent communication skills.


  • Airline XYZ - Passenger Service Agent

    June 2018 - Present

    • Greet and assist passengers in booking flights, checking in, and boarding
    • Provide information on flight schedules, delays, and cancellations
    • Handle baggage check-in and claim, including resolving any issues that may arise
    • Coordinate with other airline departments to ensure a smooth passenger experience
    • Resolve customer complaints and issues in a timely and effective manner
  • Airline ABC - Customer Service Representative

    January 2016 - May 2018

    • Assisted passengers with flight bookings, changes, and cancellations
    • Resolved customer complaints and issues via phone and email
    • Provided guidance on baggage allowances and restrictions
    • Issued refunds and compensation for flight delays and cancellations
    • Assisted with special requests, such as wheelchair assistance and pet travel


  • Bachelor of Science in Hospitality Management

    University of XYZ, May 2015

Expert Tip

Use Numbers and Metrics

Employers value concrete evidence of your skills and accomplishments. Include data, metrics, or specific numbers to quantify your achievements when possible.

Passenger Service Agent Resume Writing Guide


Are you interested in pursuing a career as a Passenger Service Agent? If so, then you'll need a winning resume to help you land your dream job. Your resume is the first impression that potential employers will have of you, so it's important to make it stand out. This guide will provide you with some essential tips on how to write a top-notch Passenger Service Agent resume.

1. Begin with a Strong Header

Your resume's header should include your name, phone number, email address, and location. You can also add a professional summary that explains your experience, skills, and goals in a few sentences. This section should be clear, concise, and attention-grabbing.

2. Highlight Relevant Skills and Experience

The next section of your resume should be focused on your skills and experience in the field of passenger service. Some essential skills for the job include strong communication and customer service skills, attention to detail, problem-solving ability, and the ability to work well under pressure. You should also include any relevant experience, including past work in customer service or the airline industry.

3. Education and Certifications

It's important to include your education and any relevant certifications or training that you've completed. Many airlines require a high school diploma or equivalent, but some may prefer a college degree in hospitality or tourism. If you have any certifications in areas like customer service or aviation, make sure to mention them as well.

4. Highlight Achievements

Don't forget to include any achievements or accomplishments that you've had in your past roles. If you've received awards or recognition for exceptional service, make sure to mention that in your resume. This can help you stand out from other candidates with similar experience.

5. Use Industry-Specific Keywords

When writing your resume, it's important to use industry-specific keywords to make sure it's picked up by applicant tracking systems. Some keywords to include might be "boarding procedures," "customer service," "flight scheduling," or "baggage handling." This can help get your resume in front of the right people.


If you're looking to become a Passenger Service Agent, then a strong resume is essential. Follow the tips in this guide to create a standout resume that highlights your experience, skills, and achievements in the field. With a winning resume, you'll be one step closer to landing your dream job.

Common Resume Writing Mistake

Using the Same Bullets

Repeating the same bullet points for different jobs can give an impression of redundancy. Tailor each point to reflect the unique aspects of each role.

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