Loan Servicing Specialist Resume Example & Writing Guide

Loan Servicing Specialist Resume Example
Check out our expert Loan Servicing Specialist resume example and writing guide for helpful tips and advice on crafting a standout resume.
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Loan Servicing Specialist Resume Sample


Experienced loan servicing specialist with exceptional organizational skills, attention to detail, and customer service abilities. Proven track record of providing timely and accurate loan processing, servicing, and collections support.

Professional Experience

Loan Servicing Specialist

ABC Bank, Anytown, USA

  • Processed loan payments, payoff quotes, and loan payoffs.
  • Managed loan accounts, including modifications, extensions, and renewals.
  • Communicated with customers regarding loan inquiries, payment options, and account information.
  • Maintained accurate records of loan transactions and correspondence.
  • Assisted with collections efforts, including collection calls, payment plan negotiations, and settlements.
  • Provided exceptional customer service and resolved customer issues in a timely manner.

Administrative Assistant

XYZ Company, Anycity, USA

  • Assisted with data entry, filing, and document management.
  • Answered phones and directed calls to appropriate personnel.
  • Provided administrative support to departmental staff.
  • Maintained office supplies and equipment inventory.


  • Bachelor of Science in Business Administration
  • Community College, Anytown, USA


  • Loan processing and servicing
  • Collections and payment negotiations
  • Customer service and communication
  • Microsoft Office Suite
  • Organizational and multitasking abilities

Expert Tip

Use Bullet Points

Long blocks of text can be off-putting. Use bullet points to break up your experiences and make it easy for employers to scan your resume.

Loan Servicing Specialist Resume Writing Guide


As a loan servicing specialist, it is important to have a well-written resume that showcases your skills and experience in the industry. Your resume should highlight your ability to manage loans, communicate effectively with customers, and handle complex situations. In this article, we will provide you with a step-by-step guide on how to write an impressive resume for a loan servicing specialist position.

Step 1: Choose the right format

Choosing the right format is essential when writing your resume. There are three popular formats in which you can organize your resume: chronological, functional, and combination. For a loan servicing specialist position, a chronological resume is the most preferable format.

Step 2: Write the Contact Information Section

Your contact information section should appear at the top of your resume. It should include your full name, address, phone number, and email address. Make sure to double-check that your contact information is accurate before submitting your resume.

Step 3: Write the Professional Summary Section

Your professional summary should be a brief introduction to your experience, skills, and qualifications. Use this section to explain why you are the perfect candidate for the job. Be sure to highlight your years of experience in loan servicing, your ability to work with customers, and your problem-solving skills.

Step 4: List Your Relevant Experience in the Work Experience Section

In the work experience section, list your previous roles in loan servicing. Start with your most recent job and work backward. In each role, list your job title, the organization you worked for, and the dates of employment. Bellow each role, list the key responsibilities and achievements that demonstrate your skills, such as managing loan portfolios, ensuring compliance with regulations, and negotiating loan modifications with customers.

Step 5: Include Your Education and Certifications

List your highest level of education and any relevant certifications. Be sure to include the name of the institution, the degree or certificate earned, and the date awarded.

Step 6: Add Skills and Achievements

In this section, list any skills or achievements relevant to the loan servicing industry that were not mentioned in your experience section. For example, your ability to work independently, proficiency in Microsoft Excel, and experience in implementing new policies.


Your resume should ultimately showcase your knowledge and skills as a loan servicing specialist. It is important to carefully construct the resume with a logical format, appropriate language, and relevant information. By following the steps outlined above, you will have a well-written resume that will help you land your dream job as a loan servicing specialist.

Common Resume Writing Mistake

Including Irrelevant Information

Your resume should only contain information that's relevant to the job you're applying for. Irrelevant information may distract the hiring manager from your important qualifications.

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