It Support Resume Example & Writing Guide

It Support Resume Example
Find a comprehensive IT support resume example and writing guide to create a winning resume. Learn the best practices, templates and tips to stand out!
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It Support Resume Sample

Summary

Experienced IT Support professional with a strong background in troubleshooting and resolving technical issues. Adept at providing exceptional customer service and support to a diverse user base, including remote workers and enterprise-level clients. Proficient in a variety of operating systems and software applications.

Professional Experience

ABC Company

IT Support Technician (2018 – present)

  • Provide first-level support to a user base of over 400 employees, including remote workers and executive staff
  • Troubleshoot and resolve technical issues related to hardware, software, network connectivity, and printing
  • Manage and maintain user accounts in Active Directory and various software applications
  • Assist with computer and equipment setup for new hires and employee onboarding

XYZ Agency

IT Support Specialist (2015 – 2018)

  • Managed and maintained a network of over 200 computers, servers, and other equipment
  • Provided technical support and troubleshooting assistance to a diverse user base, including individuals with disabilities and non-technical staff members
  • Developed and implemented training programs for new hires and existing staff members
  • Assisted with the development and maintenance of the agency's website and intranet

Education

  • Bachelor of Science in Computer Science, XYZ University (2015)

Expert Tip

Keep It Concise

Recruiters spend an average of 6 seconds reviewing an individual resume. Keep yours concise and to the point. Aim for one to two pages maximum for most jobs.

It Support Resume Writing Guide

Introduction

If you're interested in pursuing a career in IT support, having a strong resume is important. Your resume is the first impression that prospective employers will have of you, and it should effectively showcase your skills and qualifications.

Formatting

The formatting of your resume is an important factor. It should be easy to read and organized in a logical and clear manner. Start with a header that includes your name, contact information, and professional summary.

  • Use bullet points to clearly list your previous work experience and technical skills.
  • Make sure that your resume is no more than two pages in length.
  • Choose a font that is easy to read, such as Calibri, Arial, or Times New Roman.

Professional Summary

Your professional summary should be a brief overview of your qualifications and the value that you can bring to a potential employer. Make it concise and impactful, highlighting your experience and skills. Avoid generic statements, and tailor your summary to the specific job you are applying for.

Work Experience

Your work experience is the most important section of your resume, and it should clearly showcase your skills and accomplishments. List your previous positions, the company name, and the dates of employment. Under each position, provide a description of your responsibilities and achievements, highlighting your technical skills and how you contributed to the success of the team or organization.

  • Use bullet points to clearly outline your achievements and responsibilities.
  • Quantify your achievements using metrics and statistics when possible.
  • Use action verbs to describe your work experience, such as "managed," "resolved," and "implemented."

Education and Technical Skills

Include your education history and any relevant training or certifications. List any technical skills and expertise you have in IT, such as knowledge of systems, software, and programming languages.

  • List your technical skills in bullet points and separate them from your work experience.
  • Mention any relevant certifications you have earned, such as CompTIA A+ or Cisco CCNA.

Conclusion

Writing an effective IT support resume requires a clear and concise presentation of your skills and qualifications. By following these tips on formatting, writing a professional summary, highlighting your work experience, and including education and technical skills, you can create a resume that will impress prospective employers and help land you the job.

Common Resume Writing Mistake

Listing Duties, Not Accomplishments

Your resume should highlight your accomplishments, not just your job duties. Highlighting your achievements showcases the value you could bring to a new role.

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