It Support Analyst Resume Sample
Dedicated and knowledgeable IT Support Analyst with 5+ years of experience in troubleshooting, resolving technical issues, and providing end-user support. Proven ability to analyze complex problems and offer effective solutions. Excellent communication skills to clearly convey technical information to non-technical users.
IT Support Analyst
XYZ Company | Jan 2020 - Present
- Provide first-level support for hardware and software issues
- Troubleshoot technical problems and identify root cause
- Deploy, maintain and upgrade systems and applications
- Create detailed technical documentation and user manuals
- Train and mentor new IT support staff
Help Desk Technician
ABC Inc. | Jun 2017 - Dec 2019
- Answer customer inquiries via phone, email, and ticket system
- Diagnose and resolve hardware, software, and network issues
- Escalate complex problems to senior IT staff when needed
- Provide remote desktop support to users
- Hardware and software troubleshooting
- Windows and Mac OS
- Microsoft Office Suite
- Active Directory
- Networking concepts and protocols
- Experience with Help Desk ticketing systems
Bachelor of Science in Information Technology
XYZ University | May 2017
Avoid Personal Pronouns
Your resume is a formal document. Avoid using personal pronouns like 'I', 'me', or 'my'. Instead, start your sentences with verbs.
It Support Analyst Resume Writing Guide
At the top of your It Support Analyst resume, include your full name, professional title, contact information (email address and phone number), and a link to your LinkedIn profile.
Next, create a summary section that highlights your top skills and accomplishments. This can be an opportunity to demonstrate your expertise and showcase your unique selling points. Be sure to keep it concise, preferably 3-4 bullet points.
In the work experience section, start with your most recent position and work backward. For each position, include the company name, job title, and the dates you worked there. Then, provide 3-4 bullet points highlighting your responsibilities and achievements in that role, including specific metrics if possible.
In the skills section, list all the skills relevant to the job you are applying for. Be specific and highlight your technical abilities, including experience with specific software programs and operating systems.
Finally, include your education and certifications in a separate section. List your highest completed degree first, including the institution name and degree title. Then, include any relevant certifications and training in bullet points.
Make sure to use action verbs and quantify your accomplishments where possible throughout your resume. This will help your potential employers understand your contributions and achievements in your previous roles.
Remember to proofread your resume multiple times and have someone else review it as well, to ensure it is clear, concise, and free of errors. Good luck with your job search!
Common Resume Writing Mistake
Ignoring Gaps in Employment
Unexplained employment gaps can raise red flags for employers. Be sure to explain these gaps in a cover letter or during the interview process.