It Support Resume Example & Writing Guide

Introduction

If you're interested in pursuing a career in IT support, having a strong resume is important. Your resume is the first impression that prospective employers will have of you, and it should effectively showcase your skills and qualifications.

Formatting

The formatting of your resume is an important factor. It should be easy to read and organized in a logical and clear manner. Start with a header that includes your name, contact information, and professional summary.

• Use bullet points to clearly list your previous work experience and technical skills.
• Make sure that your resume is no more than two pages in length.
• Choose a font that is easy to read, such as Calibri, Arial, or Times New Roman.

Professional Summary

Your professional summary should be a brief overview of your qualifications and the value that you can bring to a potential employer. Make it concise and impactful, highlighting your experience and skills. Avoid generic statements, and tailor your summary to the specific job you are applying for.

Work Experience

Your work experience is the most important section of your resume, and it should clearly showcase your skills and accomplishments. List your previous positions, the company name, and the dates of employment. Under each position, provide a description of your responsibilities and achievements, highlighting your technical skills and how you contributed to the success of the team or organization.

• Use bullet points to clearly outline your achievements and responsibilities.
• Quantify your achievements using metrics and statistics when possible.
• Use action verbs to describe your work experience, such as "managed," "resolved," and "implemented."

Education and Technical Skills

Include your education history and any relevant training or certifications. List any technical skills and expertise you have in IT, such as knowledge of systems, software, and programming languages.

• List your technical skills in bullet points and separate them from your work experience.
• Mention any relevant certifications you have earned, such as CompTIA A+ or Cisco CCNA.

Conclusion

Writing an effective IT support resume requires a clear and concise presentation of your skills and qualifications. By following these tips on formatting, writing a professional summary, highlighting your work experience, and including education and technical skills, you can create a resume that will impress prospective employers and help land you the job.