Hotel Receptionist Resume Example & Writing Guide

Hotel Receptionist Resume Example
Find the perfect Hotel Receptionist resume example and writing guide, featuring helpful tips and samples, to help you land your dream job in the hospitality industry.
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Hotel Receptionist Resume Sample

Experienced hotel receptionist with excellent communication and customer service skills seeking a position in a reputable hotel or resort.

Professional Experience:

  • Hotel Receptionist

    The Ritz-Carlton, Los Angeles

    June 2018 - Present

    • Greet and check in guests, handle cash and credit card payments
    • Resolve guest complaints and concerns efficiently and professionally
    • Provide information about hotel amenities and local attractions
    • Maintain front desk area and ensure it is clean and organized
    • Assist with room reservations and cancellations as needed
  • Front Desk Agent

    The Roosevelt Hotel, New York City

    January 2015 - May 2018

    • Checked in and checked out guests, handled room changes and upgrades
    • Answered phones, responded to emails, and assisted with guest inquiries
    • Managed cash and credit card transactions, balanced end-of-day reports
    • Coordinated with housekeeping and engineering departments to resolve guest issues
    • Maintained accurate records and databases of guest information


  • Excellent customer service and communication skills
  • Proficient in various hotel reservation and accounting software
  • Ability to multitask and work under pressure in a fast-paced environment
  • Strong attention to detail and problem-solving abilities

Expert Tip

Keep It Concise

Recruiters spend an average of 6 seconds reviewing an individual resume. Keep yours concise and to the point. Aim for one to two pages maximum for most jobs.

Hotel Receptionist Resume Writing Guide


Being a Hotel Receptionist is a great opportunity for individuals who enjoy working with people and are highly organized. This position is responsible for greeting guests, checking them in and out of the hotel, providing information about the hotel and its services, and answering any questions they may have. Writing a well-crafted hotel receptionist resume is key to landing this position.

1. Begin with a Professional Summary

A professional summary is a brief statement that highlights your experience and skills. It should be clear, concise, and to the point. Make sure to include the number of years of experience you have in hospitality and customer service. Additionally, mention any language skills that you may have that are relevant to the job.

2. Focus on Your Experience

When writing about your work experience, focus on your roles and responsibilities, highlighting any relevant accomplishments. If you have experience working as a Hotel Receptionist, then make sure to include this information. Otherwise, draw attention to any other relevant hospitality experience you may have, such as working as a front desk agent or concierge.

  • List your most recent position first and include the name of the hotel.
  • List your job title.
  • Highlight your responsibilities and accomplishments.
  • Mention any awards or recognition you received

3. Highlight Your Skills

Hotel Receptionists require a diverse range of skills, including excellent communication, problem-solving, and organizational skills. Make sure to highlight your most relevant skills and support them with concrete examples from your previous experience.

  • Excellent communication skills, both verbal and written
  • Strong organizational and time management skills
  • Ability to multitask in a fast-paced environment
  • Strong proficiency in Microsoft Office and hotel management software
  • Fluent in multiple languages

4. Education and Training

While a degree is not necessarily required for this position, having some type of relevant training or certification can be a major asset. List any hospitality-related training programs, certifications, or degrees you have completed.

  • A degree in hospitality management or a related field
  • Certifications in hospitality, such as Certified Hospitality Professional (CHP)
  • Training in hotel management software programs, such as Opera or Fidelio


A well-written Hotel Receptionist resume is the key to securing a job in this exciting and fast-paced industry. Be sure to highlight your experience, skills, and relevant education and training. Use these tips to craft an outstanding resume that will help you stand out and land the job of your dreams.

Common Resume Writing Mistake

Lack of Keywords

With many companies using Applicant Tracking Systems (ATS) that scan for specific keywords, failing to include these keywords could result in your resume being overlooked.

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