Hotel Front Office Manager Resume Example & Writing Guide

Hotel Front Office Manager Resume Sample

Professional Summary:

Experienced and dedicated Hotel Front Office Manager with over 8 years of experience in the hospitality industry. Proven track record of increasing customer satisfaction, revenue, and occupancy rates. Strong leadership skills and ability to train and motivate a team. Proficient in reservation management software and Microsoft Office Suite.

Work Experience:

Hotel Front Office Manager

ABC Hotel, New York, NY

Managed day-to-day operations of the front desk, reservations, and guest services.
Implemented new training program resulting in 20% increase in employee productivity and job satisfaction.
Increased occupancy rates by 10% through effective sales strategies and marketing campaigns.
Improved customer satisfaction scores by 15% through staff training and personalized service.

Assistant Front Office Manager

DEF Resort, Miami, FL

Supervised front desk staff and assisted with guest check-in, check-out, and inquiries.
Trained new employees on reservation software and hotel policies and procedures.
Assisted in developing and implementing new customer service standards resulting in a 25% increase in positive guest feedback.
Managed room inventory and availability, ensuring rooms were properly allocated and utilized.

Education:

Bachelor of Science in Hospitality Management

XYZ University, Orlando, FL

Expert Tip

Keep It Concise

Recruiters spend an average of 6 seconds reviewing an individual resume. Keep yours concise and to the point. Aim for one to two pages maximum for most jobs.

Hotel Front Office Manager Resume Writing Guide

Introduction

Writing a resume can be overwhelming, especially if you are applying for a job as a Hotel Front Office Manager. Your resume should highlight your skills, experiences, and achievements that will make you stand out from other applicants. Here is a guide on how to write a Hotel Front Office Manager resume that will impress recruiters and hiring managers.

Section 1: Contact Information

The first section of your resume should include your contact information, including your full name, phone number, email address, and location. This information should be easily readable and located at the top of your resume.

Section 2: Professional Summary

Your professional summary should be a brief statement that summarizes your career goals, skills, and experience. Make sure to tailor your summary to the Hotel Front Office Manager position you are applying for.

Section 3: Skills

List your skills that are relevant to the Hotel Front Office Manager position. These skills should include communication, problem-solving, leadership, and customer service skills.
Use bullet points to make your skills easy to read.
Make sure to use keywords that appear in the job description.

Section 4: Experience

List your previous work experience in chronological order, starting with the most recent position first.
Include the name of the company, position held, and dates of employment.
Use bullet points to highlight your duties and achievements in each position.
Quantify your accomplishments by including specific numbers, such as increased sales or improved customer satisfaction ratings.

Section 5: Education

List your educational qualifications, including the name of the institution and degree earned.
Include any relevant coursework or certifications that apply to the Hotel Front Office Manager position.

Section 6: References

It is optional to include references on your resume, but it is recommended to have a list of professional references available upon request.

Conclusion

Writing a Hotel Front Office Manager resume can be challenging, but by following these guidelines, you can create a resume that highlights your skills, experiences, and achievements. Make sure to proofread your resume for any errors or typos and tailor your resume to the job description. With the right resume, you can land your dream job as a Hotel Front Office Manager.

Common Resume Writing Mistake

Lack of Keywords

With many companies using Applicant Tracking Systems (ATS) that scan for specific keywords, failing to include these keywords could result in your resume being overlooked.