Hotel Front Desk Resume Example & Writing Guide

Hotel Front Desk Resume Sample

Experienced and customer-oriented Front Desk professional with over 5 years of experience in providing exceptional customer service in the hospitality industry.

Skills:

Excellent communication skills in fluent English and Spanish
Proficient in hotel property management systems, including Opera and Protel
Ability to handle cash effectively and accurately
Ability to multitask and work efficiently under pressure
Dedicated to providing exceptional customer service and ensuring guest satisfaction

Professional Experience:

Front Desk Agent

ABC Hotel, Miami, FL

Greeted and checked-in guests, provided them with hotel information and directions to local attractions
Processed guest requests, reservations, and room changes accurately and efficiently
Performed daily cash handling, credit card transactions and maintained accurate financial records
Answered incoming calls, handled guest inquiries and resolved complaints
Collaborated with other departments to ensure seamless guest experiences

Front Desk Clerk

XYZ Hotel, New York, NY

Managed incoming reservations, ensuring accurate information and room assignments
Communicated with housekeeping and maintenance departments to ensure rooms were ready for guest arrival
Provided directions, recommendations and arrangements for guests' transportation and activities
Effectively handled guest complaints and resolved issues in a timely and satisfactory manner
Performed daily accounting operations, including cash handling and balancing reports

Expert Tip

Use Job Keywords

Many employers use software that scans for specific job keywords. Make sure to include these keywords, found in the job posting, to ensure your resume doesn't get filtered out.

Hotel Front Desk Resume Writing Guide

Introduction

A hotel Front Desk is the first point of contact for guests checking into a hotel. Therefore, it is important for applicants to highlight their skills, experience, and positive attitude in their hotel Front Desk resume. Here are some steps to help write a compelling resume:

Step 1: Include Your Contact Information

List your full name and professional title, such as "Hotel Front Desk Agent."
Provide your phone number, email address, and mailing address. Be sure to include a professional-sounding email address.

Step 2: Write a Summary Statement

In a brief statement, summarize your skills and experience as they specifically relate to working at a hotel Front Desk. This section should be no more than three to four lines.

Step 3: Highlight Your Skills

List your customer service skills, such as communication, problem-solving, and conflict resolution.
Include your technical skills, such as knowledge of reservation systems and Microsoft Office.
Mention your ability to handle cash and familiarity with end-of-day accounting procedures.

Step 4: Showcase Your Work Experience

List your previous job titles, employer, and dates of employment in reverse chronological order.
Include bullet points that highlight your specific duties and accomplishments in each role.
Focus on your experiences that relate directly to working at a hotel Front Desk, such as handling guest inquiries and efficiently checking in and out guests.
Mention any leadership positions you held within your previous positions, such as managing a team or training new employees.

Step 5: Education and Certifications

Include any relevant education or certifications, such as a certificate in hospitality or completion of customer service training.
List your degree and educational institution, if applicable.

Conclusion

Remember to tailor your hotel Front Desk resume to the specific job and company you are applying for. Use active verbs and precise language to accurately depict your abilities. Follow these steps and showcase your professionalism and experience.

Common Resume Writing Mistake

Ignoring Gaps in Employment

Unexplained employment gaps can raise red flags for employers. Be sure to explain these gaps in a cover letter or during the interview process.