Hotel Concierge Resume Example & Writing Guide

Hotel Concierge Resume Sample

Experienced and knowledgeable hotel concierge with a passion for customer service and creating exceptional experiences for guests. Skilled in providing personalized recommendations for dining, entertainment, and sightseeing based on individual preferences and needs. Strong communication and organizational skills with a proven track record of exceeding guest expectations.

Professional Experience

Concierge, The Ritz-Carlton Hotel, New York, NY

Assisted guests with restaurant reservations, transportation arrangements, and tickets to local attractions.
Developed relationships with local businesses to provide guests with exclusive experiences and discounts.
Managed guest inquiries and complaints, resolving any issues promptly and courteously.

Concierge Supervisor, Four Seasons Resort, Maui, HI

Managed a team of concierge staff and ensured exceptional guest service at all times.
Planned and coordinated special events and activities for guests, including private tours and dining experiences.
Liaised with other hotel departments to ensure a seamless guest experience.

Skills

Customer service
Attention to detail
Organization and time management
Communication
Problem-solving
Multi-tasking

Expert Tip

Use Job Keywords

Many employers use software that scans for specific job keywords. Make sure to include these keywords, found in the job posting, to ensure your resume doesn't get filtered out.

Hotel Concierge Resume Writing Guide

Introduction

Hotel concierges serve as the first point of contact for guests who need assistance and guidance. They work in hotels and assist guests with a wide range of requests, such as booking reservations, arranging transportation, providing restaurant recommendations, and offering information about the local area. A strong resume is necessary for a hotel concierge to get noticed and land a job. Here are some tips on how to write a hotel concierge resume that stands out.

1. Start with a strong summary

Your summary should be straightforward and highlight your experience in the hospitality industry as well as your customer service skills. Be sure to mention any certifications or training you have in guest services.

2. List your experience

Start with your most recent experience and work backward. Include the name of the hotel, your job title, and the dates of employment.
Focus on your accomplishments rather than just responsibilities. For example, did you improve guest satisfaction scores or implement new guest service standards?
Use quantifiable metrics to show your impact. For example, how many guests did you assist per day or how much revenue did you generate through upselling?

3. Highlight your skills

Make a list of the skills needed for a hotel concierge and then highlight the ones you possess. Examples include customer service, communication, organization, and problem-solving.
Show how you’ve utilized these skills in your previous roles and how they’ve benefited the hotels you worked for.

4. Add education and training

List any relevant training or certifications that you have received, such as a Certified Hospitality Concierge designation or a degree in Hospitality Management.

5. Use keywords

Many employers use an applicant tracking system (ATS) to screen resumes. To ensure your resume passes through, make sure to include keywords related to the hospitality industry and the specific job you are applying for.

Conclusion

A strong hotel concierge resume can help you get the attention of prospective employers. Follow these tips to create a resume that emphasizes your strengths and achievements, and demonstrates your ability to provide excellent guest service.

Common Resume Writing Mistake

Excessive Job Hopping

While sometimes it's unavoidable, try to limit the number of short-term jobs listed on your resume as it may signal instability to potential employers.