Help Desk Resume Example & Writing Guide

Help Desk Resume Example
Get inspired with Help Desk resume examples and learn how to create an impressive Help Desk resume with our writing guide. Start your job search with confidence!
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Help Desk Resume Sample

Objective: To secure the position of a Help Desk Technician and provide exceptional customer service to clients in need of technical assistance.


  • Bachelor's Degree in Computer Science, XYZ University
  • Completed IT certification courses including CompTIA A+, CompTIA Network+, and Microsoft Certified IT Professional (MCITP)


  • Proficient in troubleshooting hardware and software issues
  • Excellent verbal and written communication skills
  • Ability to work well in a team environment
  • Experience with remote desktop connection and help desk ticketing systems
  • Strong knowledge of Microsoft Windows and Office Suite


  • Help Desk Technician, ABC Company
    • Provided technical assistance to clients via phone, email, and remote desktop connection
    • Resolved hardware and software issues for end-users
    • Managed and prioritized help desk tickets to ensure timely resolution of issues
    • Collaborated with other IT departments to escalate and resolve complex issues
  • IT Support Specialist, DEF Corporation
    • Assisted users with technical issues related to network connectivity, software applications, and hardware components
    • Performed routine maintenance on computer systems including updates and virus scans
    • Maintained an accurate inventory of IT equipment and software licenses
    • Trained end-users on new software applications and hardware devices

Expert Tip

Proofread Carefully

Typos or grammatical errors can leave a bad impression. Always proofread your resume multiple times, and consider having a friend or mentor check it as well.

Help Desk Resume Writing Guide


Are you looking to land your dream job as a Help Desk professional? You need an impressive resume that showcases your skills and experience effectively to the employer. In this article, we will guide you on how to write a perfect Help Desk resume.

Format your resume

  • Choose an appropriate resume format- chronological or functional, based on your work experience and skills.
  • Select a font and font size that is easily readable.
  • Keep margins at a minimum of 0.5 inches to enable easy scanning.

Write your Profile Summary

In the Profile Summary section, highlight your experience, skills, and achievements. This section should be concise and impactful. Here are some tips to write an effective Profile Summary:

  • Include a tagline that sums up your experience and work style.
  • Use bullet points to list your skills.
  • Showcase your most significant achievements in your previous help desk roles.

Highlight your skills

It is essential to highlight your skills that make you the right candidate for the position. Here are some crucial help desk skills that you can mention:

  • Excellent communication skills
  • Problem-solving abilities
  • Knowledge of troubleshooting software and hardware
  • Understanding of helpdesk ticketing systems
  • Time management skills

List your education and certifications

  • Add all relevant education courses you have completed.
  • List any professional certificates or diplomas you hold, demonstrating your expertise in the field.
  • Include professional development courses to show that you stay updated with the current trends in the industry.

Mention your experience

In the experience section, list down your previous work experience with precise details so that the potential hiring managers can understand better. Here is how to write your work experience:

  • Start with the position held, name of the company, and duration you worked.
  • Use bullet points to list your job responsibilities and achievements.
  • Quantify your achievements to showcase your impact on the company
  • List any special projects you were a part of, which brought a significant improvement in the company's performance.
  • Mention any awards or recognition you received during your tenure.
  • For an entry-level helpdesk position, include any volunteer experience that highlights your problem-solving and communication skills.


Writing a perfect Help Desk resume requires a strategic approach. To create a winning resume, be concise and highlight the necessary skills and achievements that match the job description. Follow the above tips and make your resume stand out to receive that interview call you deserve.

Common Resume Writing Mistake

Typos and Grammatical Errors

These types of errors indicate a lack of attention to detail and might give an impression of carelessness. Always proofread your resume multiple times and consider having someone else review it as well.

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