Help Desk Specialist Resume Example & Writing Guide

Help Desk Specialist Resume Example
Find the perfect Help Desk Specialist resume example & writing guide to land your dream job. Learn how to make your resume stand out and get noticed by employers.
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Help Desk Specialist Resume Sample


Experienced Help Desk Specialist with over 5 years of technical support experience. Proficient in troubleshooting and problem-solving issues related to hardware, software and network connectivity.

Technical Skills

  • Operating Systems: Windows 10, Windows 7, Mac OS X
  • Software: Microsoft Office Suite, McAfee Antivirus, Adobe Creative Suite
  • Networking: TCP/IP, DNS, DHCP, LAN/WAN, VPN
  • Hardware: Desktops, Laptops, Printers, Scanners, Mobile Devices
  • Remote Support: TeamViewer, GoToAssist, Remote Desktop, VNC

Professional Experience

Help Desk Specialist

ABC Company, Anytown USA (2018 - Present)

  • Provide level 1 & 2 technical support to over 500 employees worldwide
  • Troubleshoot hardware and software issues related to desktops, laptops, mobile devices, and printers
  • Manage and maintain Active Directory, Exchange Server, and File Server
  • Configure and install software applications on Windows and Mac OS X operating systems
  • Resolve network connectivity issues related to LAN/WAN, VPN, and wireless access points
  • Create and manage user accounts, groups, and permissions as per IT policies and procedures
  • Document issues, solutions, and procedures in IT knowledge base and train new team members

Help Desk Technician

XYZ Company, Anytown USA (2015 - 2018)

  • Provided technical support to over 200 employees at multiple locations nationally
  • Troubleshoot hardware and software issues related to desktops, laptops, mobile devices, and printers
  • Managed and maintained user accounts, groups, and permissions in Active Directory
  • Configured and installed software applications on Windows operating systems
  • Created and documented IT policies and procedures related to technical support services
  • Assisted in IT budget planning and procurement of hardware, software, and networking equipment


Bachelor's Degree in Information Technology

University of ABC, Anytown USA (2011-2015)

Expert Tip

Proofread Carefully

Typos or grammatical errors can leave a bad impression. Always proofread your resume multiple times, and consider having a friend or mentor check it as well.

Help Desk Specialist Resume Writing Guide


A Help Desk Specialist is responsible for providing technical support to end-users, identifying issues, and resolving them in a timely and efficient manner. As the first point of contact for users, it is critical to have a well-written resume that summarizes your experience, skills, and achievements. In this article, we will provide tips on how to create a Help Desk Specialist resume that stands out.

Professional Summary

The professional summary is the first section of your resume that recruiters will see. It should be a brief statement that highlights your experience as a Help Desk Specialist. Make sure it is concise, engaging and highlights your achievements. Summarize your experience in no more than 2-3 sentences.


Identify the key skills that you have developed through your work and educational experience. Consider hard technical skills such as knowledge of software systems or operating systems, as well as soft skills such as customer service, communication and problem-solving. List your skills in bullet points, ensuring readability and clarity.

  • Strong knowledge of Windows operating systems
  • Experience with a variety of software systems
  • Excellent customer service skills
  • Effective communication and problem-solving skills


The experience section should highlight your previous work experience and relevant achievements. Focus on providing clear examples of projects you have worked on, tickets you have resolved, and how you have improved the overall technical support experience for users in the past. Use bold introductory statements on each bullet point and quantify where possible.

  • Responsible for resolving 50+ technical support tickets per day
  • Improved first call resolution by 25%
  • Implemented a knowledge base solution resulting in a 40% decrease in support requests

Education and Certifications

In this section, outline your academic qualifications and certifications. List these in a clear and concise manner, using bullet points, providing the name of the qualification/certification, institution’s name, and the year of completion.

  • Bachelor of Science in Computer Science, XYZ University, 2018
  • ITIL Foundation Certification, ITIL, 2019


Your Help Desk Specialist resume should be clear, concise, and easy to read. Organize information in a logical order, and use bullet points rather than lengthy paragraphs. Highlight important achievements and quantify where possible. Use this article to guide the creation of your own Help Desk Specialist resume, and increase your chances of securing the position you want.

Common Resume Writing Mistake

Using the Same Bullets

Repeating the same bullet points for different jobs can give an impression of redundancy. Tailor each point to reflect the unique aspects of each role.

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