Head Teller Resume Example & Writing Guide

Head Teller Resume Example
Looking for a job as a Head Teller? Check out our resume example and writing guide for tips on crafting the perfect resume to land your dream job!
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Head Teller Resume Sample

Summary

Experienced Head Teller with exceptional customer service skills and a solid track record of success in managing day-to-day operations, leading teams, and meeting organizational goals. Proficient in handling cash transactions, resolving customer issues, and ensuring compliance. A detail-oriented individual who excels in multitasking and problem-solving.

Professional Experience

  • Head Teller

    ABC Bank | New York, NY | 2016 - Present

    • Manage daily operations, including opening and closing procedures, cash drawer balancing, and vault management.
    • Coach and mentor a team of tellers on products and services, policies and procedures, and sales techniques.
    • Resolve complex customer issues and complaints, including fraud investigations, unauthorized transactions, and account discrepancies.
    • Ensure compliance with bank policies, procedures, and regulatory requirements, including Anti-Money Laundering (AML) and Bank Secrecy Act (BSA) guidelines.
    • Collaborate with the branch manager on staffing, budget, and performance metrics.
  • Teller

    XYZ Bank | New York, NY | 2014 - 2016

    • Processed customer transactions, such as deposits, withdrawals, and loan payments.
    • Identified customer needs and cross-sold bank products and services to meet their financial goals.
    • Assisted in the opening and closing of accounts.
    • Maintained up-to-date knowledge of products, services, and procedures.

Education

  • Bachelor of Business Administration (BBA)

    Baruch College | New York, NY | 2014

Skills

  • Cash handling
  • Leadership
  • Customer service
  • Teamwork
  • Problem-solving
  • Regulatory compliance
  • Sales

Expert Tip

Use Action Verbs

Start your bullet points with action verbs like 'led', 'managed', 'developed', etc. This helps highlight your skills and abilities in an energetic and straightforward way.

Head Teller Resume Writing Guide

Introduction

As a Head Teller, your resume is your first impression on potential employers. It is important to showcase your skills and experience in a clear and concise manner. In this article, we will be discussing how to write a Head Teller resume that highlights your strengths and stands out to hiring managers.

Format

The format of your resume is important as it can make a big difference in how it is received by potential employers. The most common resume format is reverse chronological, which means you list your most recent work experience first. However, if you have gaps in your employment or are changing careers, a functional resume may be a better choice. A functional resume focuses on your skills and accomplishments rather than your work history. Whichever format you choose, be sure to keep it clean and easy to read.

Header

Your header should include your name and contact information, such as your phone number and email address. You can also include your LinkedIn profile or other professional profiles if you have them.

Objective Statement

An objective statement is a brief summary of your career goals and what you can offer to a potential employer. If you choose to include one, be sure to tailor it to the specific job you are applying for. For example, “Looking for a Head Teller position that utilizes my leadership skills and experience managing a team of tellers.”

Summary

A summary section can be added to highlight your key skills and accomplishments. Be sure to focus on how your experience relates to the Head Teller position, such as experience with cash handling, managing a team, and providing excellent customer service. Keep it brief, no more than three sentences.

Experience

When listing your work experience, start with your most recent position and work your way back. Include your job title, the company name, dates of employment, and a brief description of your responsibilities. Be sure to use action verbs to describe your accomplishments and quantify them whenever possible. For example, “Managed a team of five tellers and increased the branch’s customer satisfaction rating by 20%.”

Education & Certifications

List your relevant education and any certifications you may have, such as a Certified Teller or Certified Banker. Be sure to include the name of the institution, the degree or certification earned, and the date it was obtained.

Skills

Include a skills section that outlines your relevant abilities. This could include cash handling, staff management, customer service, attention to detail, and proficiency in banking software. Be sure to include both hard and soft skills.

Conclusion

A well-written Head Teller resume can help you stand out from other candidates and increase your chances of getting an interview. Remember to tailor your resume to the specific job you are applying for, focus on your accomplishments, and highlight your relevant skills and experience. Good luck!

Common Resume Writing Mistake

Being Too Vague

Without specific examples or metrics, it's challenging for the hiring manager to understand your impact and accomplishments. Ensure you provide context and quantify achievements where possible.

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