Guest Services Resume Example & Writing Guide

Guest Services Resume Sample

Objective:

To obtain a position in guest services that utilizes my strong communication and problem-solving skills.

Education:

Bachelor of Science in Hospitality Management from XYZ University, graduating May 2022
Awarded Dean's List for two consecutive academic years

Experience:

Guest Services Representative, ABC Hotel, June 2021 - Present

Greet guests and provide exceptional customer service upon check-in and check-out
Resolve guest complaints and issues efficiently and effectively
Answer incoming telephone calls and ensure accurate message taking and forwarding

Front Desk Assistant, DEF Resort, May 2020 - August 2020

Assisted in check-in and check-out processes
Managed daily wake-up call schedule and ensured timely delivery
Provided guests with information about resort activities and local attractions

Skills:

Strong verbal and written communication skills
Excellent problem-solving skills
Ability to work well under pressure
Familiarity with hotel reservation and front desk management systems

Expert Tip

Avoid Jargon

Unless it's a common term in your field, avoid using jargon or acronyms that the hiring manager may not understand. Stick to clear, plain language.

Guest Services Resume Writing Guide

Introduction

If you're interested in a career in guest services, you're in the right place! Writing a strong guest services resume is the first step in getting noticed by potential employers. Below are some tips and guidelines for crafting a standout guest services resume.

Guidelines for Writing Your Guest Services Resume

Begin with a strong opening statement or summary section that highlights your relevant skills and experience.
Include keywords from the job description to signal that you're a good fit for the role.
List your work experience in reverse chronological order, focusing on the most recent and relevant roles.
Quantify your achievements and responsibilities with specific numbers and metrics, such as the percentage increase in customer satisfaction you achieved or the number of guests you assisted daily.
Highlight any relevant education or certifications, such as a degree in hospitality management or experience with a particular customer service software.
Include any relevant volunteer or extracurricular experience, especially if it demonstrates strong customer service skills.
Prioritize readability and clarity by using bullet points, action verbs, and concise language.
Proofread carefully for spelling and grammar errors.

Sample Guest Services Resume

Here's a sample guest services resume that incorporates the above guidelines:

Jane Smith

123 Main Street Anytown, USA 00000 (555) 555-5555 [email protected]

Summary

Experienced guest services professional with a track record of improving customer satisfaction ratings in high-pressure environments.
Strong communication, organization, and problem-solving skills.
Bachelor's Degree in Hospitality Management.
Proficient in Salesforce and Microsoft Office Suite.

Experience

Guest Services Representative

Marriott International, Anytown, USA February 2019 - Present

Greet and check-in guests, monitor reservations, and assist with special requests.
Increase customer satisfaction ratings by 10% through personalized service and quick issue resolution.
Maintain thorough knowledge of local attractions, transportation options, and hotel amenities.

Guest Services Coordinator

Hilton Worldwide, Anytown, USA June 2017 - February 2019

Managed guest services team and delegated tasks effectively for smooth operations.
Created and implemented new customer service training program for staff, resulting in 20% reduction in guest complaints.
Aided in planning and coordination of conference and event logistics, including managing transportation and catering arrangements.

Education

Bachelor of Science in Hospitality Management

University of California, Los Angeles

By following these guidelines and utilizing the appropriate HTML markup, you can create a standout guest services resume that highlights your skills and experience, and catches the attention of potential employers.

Common Resume Writing Mistake

No Action Verbs

Not using action verbs can result in a flat and uninspiring resume. Begin your bullet points with strong action verbs to help illustrate your experience.