Front Office Supervisor Resume Example & Writing Guide

Front Office Supervisor Resume Sample

Name: John Doe

Email: [email protected]

Phone: (555)555-5555

Summary:

Highly motivated and enthusiastic Front Office Supervisor with 7 years of experience in hospitality industry
Proven record of success in managing front desk operations, team building, and achieving revenue goals
Excellent communication, customer service, and problem-solving skills

Professional Experience:

Front Office Supervisor - ABC Hotel, New York, NY (2018-Present)

Oversee daily front office operations, including guest check-in/check-out, room assignments, and reservation management
Train and mentor front desk team members in proper procedures and customer service techniques
Ensure compliance with brand standards, safety regulations, and guest satisfaction goals
Develop and implement efficient procedures and protocols to improve guest experience and streamline operations
Collaborate with other departments to resolve guest complaints, issues and increase revenue opportunities

Front Desk Agent - XYZ Resort, Miami, FL (2016-2018)

Greeted guests, checked them in/out, and handled billing/payment transactions
Answered guest inquiries, resolved complaints, and provided recommendations for local attractions and restaurants
Coordinated with housekeeping, maintenance, and other departments to ensure guest requests were fulfilled
Maintained accurate records of guest interactions, reservations, and room inventory
Assisted Front Office Supervisor with daily tasks and projects as needed

Education:

Bachelor of Science in Hospitality Management - University of Central Florida, Orlando, FL (2012-2016)

Graduated with honors
Coursework included hospitality law, marketing, accounting, and leadership
Participated in student-run events and organizations, including hospitality club

Expert Tip

Avoid Personal Pronouns

Your resume is a formal document. Avoid using personal pronouns like 'I', 'me', or 'my'. Instead, start your sentences with verbs.

Front Office Supervisor Resume Writing Guide

Introduction

If you have experience in leading a team as a Front Office Supervisor, it’s essential to have a well-crafted resume to showcase your qualifications for future job opportunities. A well-written resume will help you stand out among other candidates and increase your chances of landing that dream job.

Format of your Resume

The standard format for a resume is the reverse chronological order which means you list your most recent experiences first and work backward from there.
Your Front Office Supervisor resume should be no more than two pages long. A short and to-the-point resume can easily grab the attention of the hiring manager.
Use a professional font like Arial or Times New Roman.
Make sure all sections are properly aligned.

Sections to include in your Front Office Supervisor resume

Contact Information: This should include your full name, phone number, email address, and location.
Objective or Summary: A brief statement that summarizes your experience and what you can offer to the company.
Education: List your highest degree, the school you attended, and the year of graduation.
Experience: This is the most critical section of your resume, it should include your work history and experience as a Front Office Supervisor. Be sure to highlight your responsibilities and achievements during your tenure at each company.
Skills: List out any technical skills, such as Microsoft Office or any other software, and the rest of your soft skills such as excellent communication skills or leadership.

Tips

Keep your resume concise and focused. Highlight your accomplishments and achievements, rather than all of your responsibilities.
Quantify your achievements. Use numbers to show how you improved performance, increased revenue, or saved time.
Make sure your accomplishments are relevant to the Front Office Supervisor position you’re applying for.
Proofread your resume. Spelling and grammatical errors can hurt your chances of getting hired.

Conclusion

A well-written Front Office Supervisor resume can set you apart from other candidates. Be sure to highlight your relevant skills and experience and quantify your achievements to demonstrate how you’ve made an impact in your previous roles. With these tips, you’re sure to create a resume that will make an employer want to meet with you for an interview.

Common Resume Writing Mistake

Listing Duties, Not Accomplishments

Your resume should highlight your accomplishments, not just your job duties. Highlighting your achievements showcases the value you could bring to a new role.