Front Office Manager Resume Example & Writing Guide

Front Office Manager Resume Example
Create a winning Front Office Manager resume with our example and writing guide. Learn how to highlight your experience and skills to impress potential employers!
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Front Office Manager Resume Sample

Profile:

Experienced Front Office Manager with a passion for customer service and team management. I have a proven track record of increasing guest satisfaction and revenue through strategic planning and effective communication.

Professional Experience:

  • Front Office Manager, ABC Hotel

    • Managed a team of 15 front desk agents and night auditors.
    • Implemented new check-in and check-out processes resulting in a 20% increase in guest satisfaction scores.
    • Oversaw the implementation of a new reservation system, resulting in a 10% increase in revenue.
  • Assistant Front Office Manager, XYZ Resort

    • Assisted in managing a team of 25 front desk agents, night auditors, and bellmen.
    • Developed and presented training programs for new hires resulting in a 30% decrease in training time.
    • Collaborated with the sales and marketing department to create promotional packages resulting in a 15% increase in revenue.

Education:

  • Bachelor's Degree in Hospitality Management, University of California, Los Angeles

Skills:

  • Excellent communication and interpersonal skills
  • Strong leadership and team management skills
  • Experience with hotel reservation and property management systems
  • Proficient in Microsoft Office Suite

Expert Tip

Highlight Relevant Skills

List the skills that are most relevant to the job you're applying for. Highlight both hard skills (like programming) and soft skills (like communication).

Front Office Manager Resume Writing Guide

Introduction:

If you are seeking a career as a Front Office Manager, then you need to have a compelling resume that showcases your experience and skills in managing the front desk of hotels and other hospitality organizations. Your resume should highlight your ability to ensure guest satisfaction, manage operations, and lead a team of staff to deliver excellent customer service. Here is how to write a Front Office Manager resume that will get you noticed.

Start with a Strong Career Objective:

Begin your Front Office Manager resume by stating your career objective. This should be a concise statement that sums up your career goals and the value you can bring to the organization. For example:

  • To secure a Front Office Manager position in a prestigious hotel where I can leverage my proven expertise in managing front desk operations, staff supervision, and guest service to drive revenue growth and ensure guest satisfaction.

Highlight Your Relevant Work Experience:

Your work experience is the most critical section of your Front Office Manager resume. Here, you need to detail your previous positions, responsibilities, and achievements. Be sure to use actionable verbs to describe your accomplishments such as managed, supervised, implemented, boosted, etc. For example:

  • Managed a team of 10 staff, including front desk agents, bellmen, and valet parking attendants, and implemented staff training programs to improve performance and raise guest satisfaction scores.
  • Implemented new scheduling system that increased staff productivity by 25% and reduced guest wait times by an average of 10 minutes.

Educational Qualifications:

In your Front Office Manager resume, you should also detail your educational qualifications. This includes your degree (if any), any certifications, and any relevant training programs you have completed. For example:

  • Bachelor of Science in Hospitality Management, University of Nevada Las Vegas, 2014
  • Certified Hospitality Supervisor, American Hotel and Lodging Educational Institute, 2015

Skills:

Finally, your Front Office Manager resume should highlight your key skills. This includes both hard and soft skills, such as:

  • Revenue management
  • Customer service and guest relations
  • Staff supervision and team leadership
  • Conflict resolution and problem-solving
  • Property management software (PMS) such as Opera, Maestro, Fidelio

Conclusion:

If you follow the tips above, you will be able to write a winning Front Office Manager resume that showcases your expertise, professionalism, and leadership skills. Remember to keep your resume concise (no more than two pages), proofread it thoroughly, and tailor it to the job you are applying for. Good luck!

Common Resume Writing Mistake

Using an Unorganized Format

An unorganized or unclear format can make your resume difficult to read and understand. Make sure your formatting is consistent and logical, with clear sections and bullet points.

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