Front Desk Supervisor Resume Example & Writing Guide

Front Desk Supervisor Resume Sample

Persuasive and results-oriented Front Desk Supervisor with 6+ years of experience in managing front office operations and leading customer service teams. Possesses excellent communication, leadership, and problem-solving skills. Recognized for successfully managing and exceeding guest satisfaction scores while maintaining strong relationships with clients and achieving business objectives.

Professional Experience

Front Desk Supervisor - ABC Hotel, Miami, FL (2018-present)

Manage and supervise the front desk operations, ensuring high-quality customer service delivery, and resolving guests' complaints promptly.
Hire, train, and coach front desk staff on customer service, hotel policies, and procedures, resulting in a 20% increase in guest satisfaction scores within the first year.
Develop and implement impactful training programs to enhance employee knowledge and performance, leading to a 40% reduction in service-related issues.
Create and maintain front desk staff schedules, monitor attendance, and manage payroll, resulting in a 95% attendance rate and a 20% reduction in labor costs.

Front Desk Manager - XYZ Hotel, Orlando, FL (2016-2018)

Oversaw daily front desk activities, including check-in, check-out, room assignments, and guest inquiries, ensuring seamless and efficient operations.
Developed and implemented new procedures for following up on guests' concerns, resulting in a 15% increase in guest satisfaction scores.
Managed and supervised a team of 10 front desk associates, providing guidance on customer service and hotel policies, leading to a 25% reduction in errors and mistakes.
Collaborated with the sales team to ensure smooth group check-in and check-out and resolve group-related issues, achieving a 100% satisfaction rate.

Education

Bachelor of Science in Hospitality Management – University of Florida, Gainesville, FL (2016)

Expert Tip

Customize Each Resume

Avoid sending a generic resume to multiple employers. Tailor your resume to each job you're applying for by emphasizing the most relevant skills and experiences.

Front Desk Supervisor Resume Writing Guide

Introduction

As a Front Desk Supervisor, you have a lot of responsibility on your shoulders. You're the first point of contact for guests and you're responsible for ensuring the smooth operation of the front desk. If you're looking for a new job as a Front Desk Supervisor, you'll need a strong resume to showcase your skills and experience.

Formatting

The format of your resume is important as it can make a big impact on how it's received by potential employers. Your resume should be well-organized, easy to read, and visually appealing. Use bullet points to make your resume easy to scan and highlight your most important achievements.

Use a legible font, such as Calibri, Arial, or Times New Roman.
Use bold and italic text to highlight headings and important information.
Avoid using images, graphics, or colors that can make your resume look unprofessional.

Professional Summary

Your professional summary is the first thing that potential employers will read on your resume. It should be a short paragraph that summarizes your skills, experience, and accomplishments. This section should grab the reader's attention and make them want to learn more about you.

Highlight your experience in the hospitality industry and your ability to manage a team.
Mention any certifications or training programs that you've completed.
Showcase key skills that are relevant to the position, such as communication, problem-solving, and customer service.

Work Experience

Your work experience section should list all of your relevant work experience in reverse chronological order, starting with your most recent job. Make sure to include the following information:

The name of the company, your job title, and the dates of your employment.
A brief description of your duties and responsibilities.
Your key achievements and accomplishments in each position.

Education and Training

Your education and training section should list all of the relevant degrees or certifications that you've earned. Include the following information:

The name of the institution, your degree or certification, and the date that it was awarded.
The location of the institution.
Any honors or awards that you received while in school.

Skills

Your skills section should highlight the relevant skills that you have that are related to the position of Front Desk Supervisor. Include the following information:

Specific job-related skills, such as knowledge of hotel management software, familiarity with front desk operations, and expertise in customer service.
Soft skills, such as communication, problem-solving, and leadership abilities.
Any languages you speak fluently, which can be a significant asset in a hospitality job.

Conclusion

Your resume is an important tool to help you get hired as a Front Desk Supervisor. It should be well-organized, easy to read, and showcase your relevant skills, experience, and accomplishments. By following the formatting and content guidelines outlined above, you'll be well on your way to crafting a winning resume.

Common Resume Writing Mistake

Typos and Grammatical Errors

These types of errors indicate a lack of attention to detail and might give an impression of carelessness. Always proofread your resume multiple times and consider having someone else review it as well.

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