Front Desk Manager Resume Example & Writing Guide

Front Desk Manager Resume Example
Create a top-notch Front Desk Manager resume with our writing guide and example. Showcase your skills and experience to stand out in the job market.
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Front Desk Manager Resume Sample

Summary

Experienced Front Desk Manager with a proven track record of providing excellent customer service, optimizing operations, and increasing revenue. Skilled in managing teams, developing staff, and implementing policies and procedures. Proficient in using a range of software and tools to manage front desk operations.

Professional Experience

  • Front Desk Manager

    Riverfront Hotels, Chicago, IL

    January 2018-Present

    • Manage a team of front desk staff, including hiring, training, and scheduling.
    • Develop standard operating procedures for front desk operations, ensuring all guests are checked in and out efficiently and accurately.
    • Optimize front desk procedures to improve efficiency and reduce wait times, resulting in a 15% increase in guest satisfaction scores.
    • Collaborate with housekeeping, maintenance, and other departments to ensure a seamless guest experience.
    • Analyze data on key performance indicators, including occupancy rates, revenue per available room, and labor costs, to identify opportunities for improvement.
  • Assistant Front Desk Manager

    Grand View Hotel, Miami, FL

    June 2015-December 2017

    • Assisted Front Desk Manager in managing daily operations.
    • Provided excellent customer service to guests, resolving any complaints or issues.
    • Trained new staff on software and procedures.
    • Assisted in monitoring and analyzing key performance indicators.

Skills

  • Excellent customer service skills
  • Team management and development
  • Experience with front desk software, including Opera and Hilton OnQ
  • Analytical skills for monitoring and optimizing performance
  • Strong communication and collaboration skills

Expert Tip

Use Bullet Points

Long blocks of text can be off-putting. Use bullet points to break up your experiences and make it easy for employers to scan your resume.

Front Desk Manager Resume Writing Guide

Introduction

If you want to land your dream job as a Front Desk Manager, you need to create a resume that showcases your skills, experience, and personality. This guide will give you some tips on how to write a Front Desk Manager resume that will impress potential employers.

Step 1: Start with a Strong Summary Statement

The first section of your resume should include a strong summary statement that highlights your most important qualifications. Make sure to mention your experience in managing teams, customer service skills, and any relevant certifications or degrees.

Step 2: List Your Professional Experience

In this section, you should include a list of your past work experience in reverse chronological order. Focus on your experience in managing front desk operations, overseeing staff, and resolving customer complaints.

  • Include the name and location of the company, your job title, and the dates you worked there.
  • Beneath that, provide a brief description of your responsibilities and accomplishments in that role. Use bullet points to make it easy to read and understand quickly.

Step 3: Highlight Your Skills

Make a list of your top skills, such as customer service, leadership, problem-solving, and communication. Include specific examples of how you utilized these skills in your previous roles. This section should be concise but informative.

Step 4: Add Your Education and Certifications

In this section, list your educational background, including any relevant degrees or certifications. Make sure to include the name and location of the institution, the dates you attended, and your degree or certification earned.

Step 5: Include Any Relevant Awards or Recognition

If you have received any awards or recognition for your work as a Front Desk Manager, make sure to include them in a separate section. This can help you stand out from other applicants and demonstrate your commitment to excellence.

Conclusion

Creating a winning Front Desk Manager resume is all about highlighting your key qualifications, skills, and experience in a concise and compelling way. By following these simple steps, you can create a resume that helps you land the job you've been dreaming of.

Common Resume Writing Mistake

Excessive Job Hopping

While sometimes it's unavoidable, try to limit the number of short-term jobs listed on your resume as it may signal instability to potential employers.

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