Front Desk Clerk Resume Example & Writing Guide

Front Desk Clerk Resume Example
Get the best tips and advice for crafting a winning Front Desk Clerk Resume. Check out our example and writing guide today and land your dream job!
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Front Desk Clerk Resume Sample

Name: Sarah Johnson

Email: [email protected]

Phone: (555) 555-1234

Summary:

  • Friendly and professional front desk clerk with 2 years of experience in customer service and hospitality industry
  • Excellent communication skills and ability to multitask in a fast-paced environment
  • Adept at utilizing computer systems and software for booking, scheduling, and record keeping

Work Experience:

  • Front Desk Clerk

    Marriott International, Los Angeles, CA

    May 2019 - Present

    • Provide exceptional customer service to guests by greeting them warmly, answering their inquiries, and resolving their complaints
    • Book and schedule rooms and amenities using hotel reservation system
    • Assist with checking guests in and out of the hotel
    • Maintain accurate and up-to-date records of reservations, bookings, and financial transactions
    • Respond to phone calls and emails to assist with inquiries and bookings
  • Guest Relations Representative

    Hilton Hotels & Resorts, San Francisco, CA

    January 2018 - April 2019

    • Welcomed and checked-in guests on arrival, ensuring that all their requirements were met
    • Communicated with guests to ensure satisfaction and resolve any issues during their stay
    • Processed payments and posted charges and room fees to guest accounts
    • Managed inventory for housekeeping and room service and placed orders as required
    • Familiarized guests with hotel facilities and services and provided recommendations to enhance their experience

Education:

  • Bachelor's degree in Hospitality Management
  • University of California, Los Angeles
  • Graduated in May 2017

Expert Tip

Keep It Concise

Recruiters spend an average of 6 seconds reviewing an individual resume. Keep yours concise and to the point. Aim for one to two pages maximum for most jobs.

Front Desk Clerk Resume Writing Guide

Introduction:

A Front Desk Clerk holds the responsibility of being the first person to greet clients and visitors at a hotel or any office setting. A well-written front desk clerk resume can showcase your qualifications, experiences, and skills to potential employers and increase your chances of being hired. This article is a step-by-step guide on how to write a front desk clerk resume that will stand out to hiring managers.

1. Choose a professional format:

When writing a front desk clerk resume, it is essential to choose a professional format that is easy to read and clearly highlights your skills and experiences. The format should be clean, simple and use a font that is easy to read. Avoid fancy fonts or colors that are difficult to read.

2. Write a strong summary:

Your resume should start with a strong summary that highlights your experience and qualifications. This section should grab the attention of the employer and indicate why you are the best candidate for the job. Make sure to keep it brief and concise, using action verbs and descriptive phrases.

3. List your work experience:

Include a section for your work experience, starting with your most recent job. For each job, list the employer, job title, and dates of employment. Use bullet points to describe your responsibilities and accomplishments in each role. Use action verbs such as "managed," "coordinated," "resolved," "organized," and "maintained."

4. Focus on relevant skills:

Highlight your relevant skills, such as customer service, communication, problem-solving, and organizational skills. Focus on the skills that you possess that are relevant to the front desk clerk role and that the employer might be looking for. Use bullet points to list the skills you have and describe how you have demonstrated them in your work experience.

5. Education and certifications:

Include your education and any relevant certifications or training you have completed. List your highest degree earned, the name of the institution, and any relevant coursework or activities. If you have any certifications, include them with the date earned, the name of the certification, and the institution that issued it.

6. Include relevant keywords:

Many employers use applicant tracking software (ATS) to screen resumes. Use keywords that match the job description to increase your chances of getting through the screening process. However, avoid overloading your resume with keywords that don't accurately describe your experience or skills.

Conclusion:

Writing a front desk clerk resume takes time and effort. However, when done correctly, it can increase your chances of getting hired. Choose a professional format, write a strong summary, list your work experience, focus on relevant skills, include your education and certifications, and use relevant keywords. These tips can help you create a winning resume that will grab the employer's attention and demonstrate why you are the perfect candidate for the job.

Common Resume Writing Mistake

Including Irrelevant Information

Your resume should only contain information that's relevant to the job you're applying for. Irrelevant information may distract the hiring manager from your important qualifications.

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