Front Desk Attendant Resume Example & Writing Guide

Front Desk Attendant Resume Sample

Experience

Front Desk Attendant

Marriott Hotel – New York, NY

2018-Present
- Greet and welcome guests as they enter the hotel
- Check guests in and out of the hotel using computer software
- Answer phone calls and direct them to the appropriate department or person
- Handle customer complaints and requests in a timely and professional manner
- Assist with concierge services such as booking reservations and transportation
- Maintain a clean and organized front desk area
- Handle cash and credit card transactions

Skills

Excellent communication and customer service skills
Ability to handle multiple tasks and prioritize efficiently
Proficient in computer software such as Microsoft Office and hotel check-in programs
Ability to work in a team environment and independently
Flexible schedule including nights, weekends, and holidays

Expert Tip

Focus on Hard Skills

While soft skills are important, hard skills are often what get you hired. Prioritize showcasing hard skills that align with the job description.

Front Desk Attendant Resume Writing Guide

Introduction:

A Front Desk Attendant is an integral part of any organization since they are responsible for greeting and welcoming customers and visitors and directing them to the appropriate person or department. A well-written Front Desk Attendant resume can help you land your dream job. Here are some tips to help you write an enticing and attractive Front Desk Attendant resume that will get noticed.

1. Start with a Strong Objective:

Your objective statement should be clear and concise and should grab the attention of the hiring manager. Refer to the job posting to understand the requirements and tailor your objective accordingly.

Serve as a Front Desk Attendant in an established and friendly environment where my hospitality skills are appreciated.
To obtain a Front Desk Attendant position in a reputable organization where my exceptional customer service and organizational skills will be utilized.

2. Highlight Relevant Skills and Experience:

Use bullet points to list your skills and achievements. Make sure the skills and experience listed are relevant to the job you are applying for.

Proficient in using phone systems, copiers, and printers
Excellent organizational, multitasking, and time-management skills
Ability to handle difficult and demanding customers in a fast-paced work environment
Experience in scheduling appointments, managing calendars, and handling financial transactions.

3. Emphasize Education:

Include your education, any certificates, and any courses or training programs that relate to the Front Desk Attendant role.

Bachelor's degree in Hospitality Management
Certificate in Customer Service Excellence
Completed a training program in Microsoft Office Suite

4. Include Professional References:

Include at least two professional references, preferably from previous employers, that can vouch for your work ethic and abilities.

Jane Doe - Manager at ABC Company
John Smith - Owner of XYZ Business

Conclusion:

Writing a Front Desk Attendant resume can be a daunting task, but if you follow these tips, you will be able to create a winning resume that will catch the attention of potential employers. Make sure to edit and proofread your resume multiple times before submitting it, to ensure that there are no errors or spelling mistakes.

Common Resume Writing Mistake

Ignoring Gaps in Employment

Unexplained employment gaps can raise red flags for employers. Be sure to explain these gaps in a cover letter or during the interview process.

Security Receptionist
Facilities Manager
Union Organizer
Facilities Management
Registrar
Document Controller
Facility Supervisor
Interpreter
Appointment Scheduler
Planner

Front Desk Attendant Resume Example & Writing Guide

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Front Desk Attendant Resume Sample