Front Desk Associate Resume Example & Writing Guide

Front Desk Associate Resume Sample

Experienced Front Desk Associate with excellent customer service and organizational skills. Proficient in handling administrative tasks and ensuring seamless communication between staff and guests.

Professional Experience

ABC Hotel Front Desk Associate

Greeted guests, checked them in and out of the hotel.
Handled reservations, cancellations, and modifications.
Assisted guests with any inquiries or concerns.
Maintained accurate records of room availability and guest accounts.
Managed phone lines and directed calls to appropriate staff members.
Assisted with administrative tasks such as invoicing and data entry.

XYZ Resort Front Desk Associate

Provided exceptional customer service to resort guests.
Ensured guest satisfaction by promptly addressing any concerns or issues.
Managed room assignments and maintained accurate records of reservations.
Assisted management with inventory control and ordering supplies.
Trained new front desk staff members on hotel policies and procedures.
Maintained a neat and orderly front desk area.

Education

Bachelor's Degree in Hospitality Management, XYZ University

References available upon request.

Expert Tip

Use a Resume Summary or Objective

Start your resume with a compelling summary or objective that succinctly highlights your experience and skills. This gives employers a preview of what you bring to the table.

Front Desk Associate Resume Writing Guide

Introduction:

When looking for a job as a Front Desk Associate, it is important to have a well-crafted and professional resume. The resume is the first thing that a hiring manager will see, and it can make or break your chances of getting an interview. In this article, we will provide you with a step-by-step guide on how to write a Front Desk Associate resume that will surely catch the attention of the hiring manager.

Step 1: Start with a strong summary statement:

Your summary statement should be placed at the top of your resume and should be a brief overview of your skills and experiences. It should be no more than two to three sentences long but should make an impact on the reader. Make sure to include your relevant experience and what you can offer to the company.

Step 2: Highlight your skills:

After your summary statement, list your skills in bullet points. This is important as Front Desk Associates are known to require various skills such as customer service, communication, and problem-solving. Make sure to showcase your strongest skills at the top of the list and organize them by importance.

Customer service
Excellent communication skills
Multi-tasking
Organizational skills
Problem-solving abilities

Step 3: Provide your work experience:

After your skills section, it’s important to provide your work experience in reverse chronological order. Start with your most recent or current job and include the following for each job:

Job title
Company name and location
Employment dates
Main duties and responsibilities

Make sure to highlight your Front Desk Associate experience and any achievements while on the job. Quantifying your achievements can make a big difference here and provide a better understanding of your capabilities. Example achievements may include increasing customer satisfaction ratings, streamlining check-in processes, or creating an efficient filing system.

Step 4: Education and Certifications:

If you have relevant education or certifications, make sure to include them in this section. This can include any bachelor’s or associate’s degree or specific training for the hospitality industry. In this section, it’s also important to include any relevant certifications you possess such as CPR or First Aid training.

Step 5: Awards or accomplishments:

If you have any relevant awards or accomplishments such as Employee of the Month or a commendation from a satisfied customer, it is imperative to include that in the resume. This can show the hiring manager that you are an employee that not only excels at the job but also stands out amongst your peers.

Conclusion:

A successful Front Desk Associate resume should be able to showcase the applicant's experience and skills. It should highlight their strengths and provide a better understanding of what they can offer to the company. By following the steps outlined in this article, you can create a resume that will stand out and get you an interview.

Common Resume Writing Mistake

Incorrect or Missing Contact Information

If your contact information is incorrect or missing, employers won't be able to reach you. Always double-check your contact details to ensure they are accurate.