Front Desk Agent Resume Example & Writing Guide

Front Desk Agent Resume Example
Create a winning Front Desk Agent Resume with our online guide. Boost your career prospects with our expert tips and examples. Get started now!
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Front Desk Agent Resume Sample

Professional and customer-oriented Front Desk Agent with 3 years of experience in the hospitality industry.

Skills

  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficient in Microsoft Office and hotel management systems
  • Knowledgeable in customer service principles and practices
  • Attention to detail and problem-solving skills

Experience

  • Front Desk Agent, XYZ Hotel

    January 2019 - Present

    • Offered exceptional customer service to guests, including check-in, check-out, and addressing inquiries and complaints
    • Maintained accurate reservations and billing records
    • Collaborated with other hotel departments to ensure smooth operations
    • Assisted with housekeeping and room service requests as needed
  • Front Desk Clerk, ABC Resort

    June 2017 - December 2018

    • Greeted and registered guests promptly and efficiently
    • Answered and redirected incoming calls
    • Provided information about resort amenities and local attractions
    • Processed room service and other guest requests

Education

  • Bachelor of Science in Hospitality Management

    May 2017

    XYZ University

Expert Tip

Use Action Verbs

Start your bullet points with action verbs like 'led', 'managed', 'developed', etc. This helps highlight your skills and abilities in an energetic and straightforward way.

Front Desk Agent Resume Writing Guide

Introduction

A front desk agent serves as the first point of contact for guests in a hotel or other hospitality establishment. As such, it is essential to craft an impressive resume that highlights your skills, experience, and other relevant qualifications that make you the best candidate for the job. Here are some tips on how to write a front desk agent resume.

1. Start with a Strong Objective

The objective section is the first thing that hiring managers will see on your resume. Therefore, it needs to be strong and convincing. Begin with a summary of your relevant experience and skills, and then emphasize how you will add value to the team.

  • Use specific job keywords to make your objective more targeted and relevant to the position you are applying for.
  • Avoid overly generic or broad statements that do not differentiate you from other candidates

2. Highlight your Proficiencies

Being a front desk agent requires a range of skills and proficiencies that you should showcase in your resume. Ensure that you include these in your resume.

  • Strong communication skills
  • Excellent customer service and interpersonal skills
  • Ability to multitask and prioritize
  • Adept at problem-solving and conflict resolution
  • Proficient in the use of hotel software and applications
  • Experience handling cash and payment processing

3. Emphasize your Experience

Your work experience is one of the most important elements in your resume as a front desk agent. Ensure that you include your most recent and relevant work experience in your resume and highlight your accomplishments.

  • Begin with your most recent work experience and work backward
  • Include the name of the organization, your job title, employment dates, and key achievements in bullet point format
  • Use action verbs to describe your accomplishments, such as helped, improved, increased, facilitated, resolved, etc.

4. Add your Educational Qualifications

Include your educational qualifications and any relevant certifications that demonstrate your expertise and proficiency in the job. Here are some examples of qualifications that you may want to include:

  • High school diploma or GED equivalent
  • Bachelor's degree in hospitality management or related field
  • Certifications in hotel management, customer service, or conflict resolution

5. Include References

It is advisable to include at least two professional references who can vouch for your skills and experience. Provide their names, job titles, and contact information on your resume.

  • Ensure that you obtain consent from your references before including them on your resume
  • Choose references who have worked with you in a hospitality or customer service setting

Conclusion

Writing a stellar front desk agent resume is crucial in landing your dream job in hospitality. By following the tips outlined above, you can create a resume that stands out from the pack and shows your potential employer that you have what it takes to succeed in the role.

Common Resume Writing Mistake

Lack of Keywords

With many companies using Applicant Tracking Systems (ATS) that scan for specific keywords, failing to include these keywords could result in your resume being overlooked.

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