Emergency Dispatcher Resume Example & Writing Guide

Emergency Dispatcher Resume Example
Create an outstanding Emergency Dispatcher resume with our writing guide and example. Showcase your skills and experience to stand out from other candidates.
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Emergency Dispatcher Resume Sample

Objective: To obtain a rewarding position as an Emergency Dispatcher where I can apply my skills and knowledge in providing excellent customer service and emergency response.


  • Emergency Dispatcher - City of XYZ, Anytown USA (2016-Present)
    • Dispatch emergency services, including police, fire, and medical teams, to respond to 911 calls and other emergency situations
    • Monitor emergency situations, providing updates to responding units as needed
    • Work closely with other first responders and law enforcement officials to ensure a coordinated response to emergencies
    • Maintain accurate logs of all calls, including the nature of the emergency, location, and response times
    • Provide excellent customer service to callers, including calming frightened or agitated individuals and providing basic first aid instructions when necessary
  • 911 Dispatcher - ABC Emergency Services, Anytown USA (2014-2016)
    • Received emergency calls and dispatched the appropriate emergency services, including ambulance, police, and fire personnel
    • Maintained detailed logs of all incoming calls and the responses provided
    • Interacted with first responders and other officials to provide real-time updates on the situations
    • Managed multiple calls and emergencies simultaneously, prioritizing responses based on the urgency of the situation
    • Provided vital information to callers, such as location and nature of the emergency, to ensure a prompt and accurate response


  • Excellent communication skills, including the ability to provide clear and concise information to callers and first responders
  • Strong organizational and multitasking skills, with the ability to manage multiple emergencies simultaneously
  • Understanding of emergency response procedures and protocols
  • Experience using computer systems and software to manage emergency calls and dispatch personnel
  • Familiarity with emergency medical procedures and basic first aid protocols

References available upon request.

Expert Tip

Customize Each Resume

Avoid sending a generic resume to multiple employers. Tailor your resume to each job you're applying for by emphasizing the most relevant skills and experiences.

Emergency Dispatcher Resume Writing Guide


As an emergency dispatcher, you are responsible for taking emergency calls, dispatching appropriate responders, and providing critical information to responding units. It is a fast-paced and high-pressure job that requires quick thinking, effective communication skills, and a calm demeanor under pressure.

If you are looking to write an emergency dispatcher resume, there are certain things you need to keep in mind. This article will guide you through the process of creating an effective emergency dispatcher resume.

Formatting Your Resume

The first thing you need to do when writing your emergency dispatcher resume is to choose the right format. The most common resume formats are chronological, functional, and combination.

  • A chronological resume lists your work history in reverse order, starting with your most recent job and going back in time. This format works best if you have a solid work history with no major gaps.
  • A functional resume focuses on your skills and accomplishments rather than your work history. This format works well if you are changing careers, have gaps in your work history, or have limited experience in the field.
  • A combination resume combines the best of both worlds, highlighting both your skills and work history. This format works well if you have relevant experience in the field but also want to highlight your transferable skills.

Once you have chosen your format, make sure to keep the design simple and professional. Use clear headings and bullet points to make your resume easy to read.

Key Skills and Responsibilities

When writing your emergency dispatcher resume, make sure to include your key skills and responsibilities. These might include:

  • Answering and processing emergency calls:
  • Dispatching appropriate emergency responders;
  • Providing critical information to responding units;
  • Maintaining communication with emergency responders and callers;
  • Receiving and responding to non-emergency calls and inquiries;
  • Maintaining accurate and up-to-date records;
  • Coordinating with other emergency services as needed;
  • Following established procedures and protocols;
  • Maintaining a calm and professional demeanor under pressure.

Education and Certifications

Most emergency dispatcher positions require a high school diploma or equivalent. Some employers may also require additional education or certifications, such as:

  • An associate degree or certificate in emergency services;
  • Completion of a certified dispatcher training program;
  • Certification from the National Academy of Emergency Dispatch;
  • First Aid and CPR certification;
  • Knowledge of emergency communications systems.

If you have any relevant education or certifications, make sure to include them on your resume.


Finally, include references on your resume to give potential employers a way to verify your qualifications. Choose individuals who can speak to your work ethic, communication skills, and ability to work under pressure. Make sure to ask their permission before including them on your resume.

By following these guidelines, you can create an effective emergency dispatcher resume that showcases your skills and experience in the field. Good luck!

Common Resume Writing Mistake

Incorrect or Missing Contact Information

If your contact information is incorrect or missing, employers won't be able to reach you. Always double-check your contact details to ensure they are accurate.

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