Dining Room Manager Resume Example & Writing Guide

Introduction

A dining room manager is responsible for overseeing the operations of a restaurant's dining area. This includes managing staff, overseeing customer service, and ensuring that all operations run smoothly. If you have experience in the hospitality industry and are interested in becoming a dining room manager, this article will help you to create a successful resume.

1. Start with a Strong Summary

The first section of your resume should be a strong summary that highlights your key qualifications and experience. This section should be short and to the point, and clearly communicate why you’re the best candidate for the job.

• Begin by outlining your years of experience in the hospitality industry.
• Follow that up by listing the specific skills that make you a great candidate for a dining room manager role.
• Finally, wrap up your summary with some information about what you’re looking for in your next job.

2. Highlight Your Management Experience

A key responsibility of a dining room manager is to oversee and manage the staff. This means you should have strong management skills and experience. In this section, highlight your experience managing teams of employees, overseeing customer satisfaction, and handling any conflicts that arise.

• List your experience in managing teams of waitstaff, bussers, and other dining room employees.
• Outline your experience with restaurant operations such as scheduling, training employees, and handling customer feedback effectively.
• In this section, you should also highlight your experience in leading by example. For instance, your experience with staff training is a key differentiator among dining room manager candidates.

3. Show Your Customer Service Skills

As a dining room manager, you're responsible for ensuring that your restaurant's customers have a positive experience every time they visit. This means you should highlight your customer service skills in your resume.

• List any awards or recognition you have received for providing excellent customer service in previous jobs.
• Provide examples of how you've handled difficult or dissatisfied customers.
• Showcase your ability to anticipate and respond to customers' needs quickly and effectively.

4. Add Any Relevant Certifications or Education

If you have any relevant certifications or education that directly applies to the role of a dining room manager, be sure to highlight them in your resume.

• If you have a degree in hospitality management, include that in your education section.
• Any certification like ServSafe, Food Handling, etc. would increase your portfolio for hiring managers.
• Don't forget to mention any necessary licenses (like alcohol permits) that you possess.

5. Include Metrics Where Applicable

Where possible, include metrics on your resume to quantify your achievements in previous roles. This is especially important when it comes to managing staff and increasing revenue.

• Highlight how much you have increased revenue in previous roles.
• Include metrics that show the impact of your management skills on the restaurant's bottom line.
• Include any significant decreases in customer complaints or employee turnover that you can attribute to your management style.

Conclusion

Creating a successful dining room manager resume means highlighting your experience and skills in overseeing restaurant operations and managing staff. When you craft your resume, be sure to include a strong summary, highlight your management experience, and showcase your customer service skills. Also, don't forget to add any relevant certifications, education, and metrics to increase your chances of landing the job.