Desktop Support Technician Resume Example & Writing Guide

Desktop Support Technician Resume Sample

Experienced Desktop Support Technician with expertise in troubleshooting hardware, software, and network related issues. Skilled in providing technical support to clients in a timely and efficient manner. Adept in working on multiple projects simultaneously and delivering quality results.

Skills:

Hardware and software troubleshooting
Network configuration and maintenance
Installation and upgrades
Remote desktop support
File and printer sharing

Professional Experience:

Desktop Support Technician

ABC Company, Anytown, USA
May 2019 - Present

Provide technical support to clients via phone, email, and in-person
Troubleshoot hardware, software, and network related issues
Install and configure software applications and updates
Set up and maintain network file and printer sharing
Perform regular maintenance and upgrades on company hardware and software

Desktop Support Intern

XYZ Corporation, Anytown, USA
July 2018 - April 2019

Assisted with technical support for clients via phone and email
Installed and configured software applications and updates
Assisted with hardware and software troubleshooting
Maintained and updated company hardware and software inventory

Education:

Bachelor of Science in Information Technology
ABC University, Anytown, USA

Expert Tip

Use a Professional Email Address

Your email address is often the first thing an employer sees. Make sure it's a professional one that includes your name. Avoid using outdated or non-professional email addresses.

Desktop Support Technician Resume Writing Guide

Introduction:

Desktop support technicians play a crucial role in maintaining workplace productivity by resolving technical issues and providing end-user support. A well-crafted resume can help you showcase your skills and experience to potential employers. In this article, we’ll discuss the steps you need to follow to write a desktop support technician resume.

1. Start with a Strong Summary Statement:

Your summary statement should be a brief introduction that highlights your skills, experience, and relevant qualifications. Tailor your summary statement to the job description you’re applying for, and make sure it grabs the employer’s attention.

2. List Your Technical Skills:

List the technical skills that you have that are relevant to the job description.
Include software and hardware systems that you have experience with.
Be specific and avoid clichés like “excellent problem-solving skills.”

3. Highlight Your Work Experience:

List your work experience in reverse chronological order.
Focus on the duties you performed, and highlight your accomplishments.
Quantify your achievements, if possible.
List any awards or recognition you received.

4. Discuss Your Education and Certifications:

List your educational background, including your degree and institution.
List any certifications or licenses that you have earned.
Include any relevant coursework or training you have completed.

5. Mention Your Soft Skills:

Include any soft skills that you have that are relevant to the job, such as communication, teamwork, and time management.
Provide examples of how you have used these skills to achieve results.

6. Tailor Your Resume to the Job Description:

Make sure that your resume aligns with the job description. Use keywords from the job posting in your resume to pass any applicant tracking systems (ATS) that the employer may be using.

Conclusion:

Writing a winning desktop support technician resume requires careful thought and attention to detail. By following the steps outlined in this article, you can craft a powerful and compelling resume that grabs the employer’s attention and highlights your skills and experience.

Common Resume Writing Mistake

Not Customizing Your Resume

Every job and employer is different, so it's essential to tailor your resume to each job you're applying for. Failing to do so may make it seem like you're not genuinely interested in the position.

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