Desktop Support Manager Resume Example & Writing Guide

Desktop Support Manager Resume Sample

Summary

A results-oriented and skilled Desktop Support Manager with over 7 years of experience providing technology support to end-users and managing IT service delivery. Adept at leading teams and collaborating with cross-functional departments to maximize system availability and optimize the user experience. Solid experience with various operating systems, applications, and hardware.

Skills

Team Leadership
IT Service Management
Windows and Mac OS
Network and System Administration
Desktop Tools and Applications
Project Management
ITIL Foundation

Professional Experience

Desktop Support Manager - ABC Corporation (2018-Present)

Direct and supervise the desktop support team to ensure timely and effective resolution of technical issues and service requests.
Provide Tier 3 support to resolve escalated issues related to hardware, software, network, and security.
Manage desktop and laptop lifecycle, software deployment, and inventory management to ensure optimal performance and security.
Collaborate with IT and business stakeholders to implement ITIL-based service management processes and improve user experience.
Develop and maintain documentation for desktop support procedures, service level agreements, and KPIs.
Lead and participate in IT projects related to desktop and endpoint management, cloud migration, and cybersecurity.

Desktop Support Technician - XYZ Corporation (2015-2018)

Provided Tier 2 support to end-users for desktop hardware, software, and network issues.
Managed desktop and laptop imaging, software deployment, and patching using SCCM and other tools.
Resolved printer, scanner, and other peripheral issues to ensure seamless user experience.
Collaborated with vendors and internal teams to troubleshoot and resolve issues related to server infrastructure, networking, and security.

Education

Bachelor of Science in Information Technology - XYZ University (2014)

Certifications

ITIL Foundation Certification
Microsoft Certified Desktop Support Technician

Expert Tip

Use Bullet Points

Long blocks of text can be off-putting. Use bullet points to break up your experiences and make it easy for employers to scan your resume.

Desktop Support Manager Resume Writing Guide

Introduction

If you're an experienced desktop support engineer looking to advance your career, a role as a desktop support manager may be the perfect fit. A desktop support manager is responsible for overseeing the daily operations of a desktop support team, ensuring that the team is performing to the best of its ability and meeting all necessary targets.

Key responsibilities

Managing a team of desktop support engineers
Providing technical guidance to the team
Developing and maintaining support processes and procedures
Ensuring that all team members meet performance targets
Managing team schedules and assignments
Recruiting and training new team members
Developing and maintaining relationships with other IT teams

Skills required

Excellent communication skills
Strong leadership skills
Ability to motivate a team
Strong technical knowledge
Excellent problem-solving skills
Ability to manage multiple tasks simultaneously
Experience with desktop operating systems and software

Education and experience

Most employers require a bachelor's degree in computer science, information technology, or a related field. Additionally, relevant work experience is crucial. Ideally, candidates should have several years of experience in desktop support, with some experience in a leadership role.

Creating a strong resume

When creating your desktop support manager resume, it's important to highlight your leadership skills and experience. Make sure to list your key responsibilities, relevant skills, and educational background clearly and concisely. Use bullet points to break up the text and make it easier to read. Additionally, make sure to tailor your resume to the specific job you're applying for. Highlight any relevant experience or skills that make you the perfect candidate for the position.

Conclusion

If you're an experienced desktop support engineer looking to advance your career, a role as a desktop support manager can be a great next step. By focusing on your leadership skills, technical knowledge, and relevant experience, you can create a strong resume that showcases your strengths and lands you the job of your dreams.

Common Resume Writing Mistake

Listing Duties, Not Accomplishments

Your resume should highlight your accomplishments, not just your job duties. Highlighting your achievements showcases the value you could bring to a new role.

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