Desktop Support Manager Resume Example & Writing Guide

Desktop Support Manager Resume Example
Learn how to create an effective resume for the role of Desktop Support Manager with our writing guide and example. Impress potential employers and land your dream job!
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Desktop Support Manager Resume Sample

Summary

A results-oriented and skilled Desktop Support Manager with over 7 years of experience providing technology support to end-users and managing IT service delivery. Adept at leading teams and collaborating with cross-functional departments to maximize system availability and optimize the user experience. Solid experience with various operating systems, applications, and hardware.

Skills

  • Team Leadership
  • IT Service Management
  • Windows and Mac OS
  • Network and System Administration
  • Desktop Tools and Applications
  • Project Management
  • ITIL Foundation

Professional Experience

Desktop Support Manager - ABC Corporation (2018-Present)

  • Direct and supervise the desktop support team to ensure timely and effective resolution of technical issues and service requests.
  • Provide Tier 3 support to resolve escalated issues related to hardware, software, network, and security.
  • Manage desktop and laptop lifecycle, software deployment, and inventory management to ensure optimal performance and security.
  • Collaborate with IT and business stakeholders to implement ITIL-based service management processes and improve user experience.
  • Develop and maintain documentation for desktop support procedures, service level agreements, and KPIs.
  • Lead and participate in IT projects related to desktop and endpoint management, cloud migration, and cybersecurity.

Desktop Support Technician - XYZ Corporation (2015-2018)

  • Provided Tier 2 support to end-users for desktop hardware, software, and network issues.
  • Managed desktop and laptop imaging, software deployment, and patching using SCCM and other tools.
  • Resolved printer, scanner, and other peripheral issues to ensure seamless user experience.
  • Collaborated with vendors and internal teams to troubleshoot and resolve issues related to server infrastructure, networking, and security.

Education

  • Bachelor of Science in Information Technology - XYZ University (2014)

Certifications

  • ITIL Foundation Certification
  • Microsoft Certified Desktop Support Technician

Expert Tip

Use Action Verbs

Start your bullet points with action verbs like 'led', 'managed', 'developed', etc. This helps highlight your skills and abilities in an energetic and straightforward way.

Desktop Support Manager Resume Writing Guide

Introduction

If you're an experienced desktop support engineer looking to advance your career, a role as a desktop support manager may be the perfect fit. A desktop support manager is responsible for overseeing the daily operations of a desktop support team, ensuring that the team is performing to the best of its ability and meeting all necessary targets.

Key responsibilities

  • Managing a team of desktop support engineers
  • Providing technical guidance to the team
  • Developing and maintaining support processes and procedures
  • Ensuring that all team members meet performance targets
  • Managing team schedules and assignments
  • Recruiting and training new team members
  • Developing and maintaining relationships with other IT teams

Skills required

  • Excellent communication skills
  • Strong leadership skills
  • Ability to motivate a team
  • Strong technical knowledge
  • Excellent problem-solving skills
  • Ability to manage multiple tasks simultaneously
  • Experience with desktop operating systems and software

Education and experience

Most employers require a bachelor's degree in computer science, information technology, or a related field. Additionally, relevant work experience is crucial. Ideally, candidates should have several years of experience in desktop support, with some experience in a leadership role.

Creating a strong resume

When creating your desktop support manager resume, it's important to highlight your leadership skills and experience. Make sure to list your key responsibilities, relevant skills, and educational background clearly and concisely. Use bullet points to break up the text and make it easier to read. Additionally, make sure to tailor your resume to the specific job you're applying for. Highlight any relevant experience or skills that make you the perfect candidate for the position.

Conclusion

If you're an experienced desktop support engineer looking to advance your career, a role as a desktop support manager can be a great next step. By focusing on your leadership skills, technical knowledge, and relevant experience, you can create a strong resume that showcases your strengths and lands you the job of your dreams.

Common Resume Writing Mistake

Using a Non-Professional Email Address

Using a non-professional email address can be a quick turn-off for hiring managers. Make sure your email address is simple and professional.

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