Professional Summary
- Experienced Desktop Engineer with over 5 years of experience managing hardware and software installation, configuration, and maintenance in a corporate environment.
- Proven track record of improving system performance and productivity through automation and standardization.
- Committed to delivering high-quality customer service and resolving technical issues in a timely manner.
Technical Skills
- Operating Systems: Windows 10, Windows 7, MacOS
- Applications: Microsoft Office Suite, Adobe Creative Suite, Symantec Endpoint Protection, McAfee EPO, Jamf Pro, Cisco AMP
- Hardware: Dell, Lenovo, HP, Apple Macintosh
- Scripting: Powershell, VBScript, Python
Professional Experience
Desktop Engineer
ABC Corporation | New York, NY | January 2018 - Present
- Manage the deployment, configuration, and maintenance of over 500 Windows 10 desktops and laptops.
- Developed automated installation and configuration scripts for software applications, reducing deployment time by 50%.
- Implemented Symantec Endpoint Protection and Cisco AMP for endpoint security and malware protection.
- Provided Tier 2 support for end users, resolving technical issues related to hardware, software, and network connectivity.
Desktop Support Technician
XYZ Inc. | Los Angeles, CA | August 2015 - December 2017
- Supported over 200 end-users in a Windows 7 and MacOS environment.
- Responsible for hardware and software installation, configuration, and maintenance.
- Managed email accounts, Active Directory, and group policies for end-users.
- Provided assistance to end-users with remote access, VPN, and wireless connectivity.
Education
- Bachelor of Science in Computer Science, University of California, Los Angeles | 2015
Introduction
A Desktop Engineer is responsible for maintaining and managing computer systems within an organization. They ensure all hardware and software run smoothly and efficiently, providing technical support for employees.
What to Include?
When creating your Desktop Engineer resume, it’s important to include the following:
- Personal contact information (name, phone number, email, and address)
- A professional summary outlining your skills and experience
- Work experience, including company name, job title, and dates of employment
- Education, including any relevant certifications
- Technical skills, such as operating systems, software applications, and hardware proficiency
- Awards or recognition received for excellent performance
Formatting Tips
A well-formatted resume can make a strong first impression with a hiring manager. Consider the following tips:
- Use bullet points to highlight your achievements and responsibilities in your work experience section
- Organize your resume chronologically, starting with your most recent position
- Use a clean and simple font, such as Arial or Times New Roman
- Avoid lengthy paragraphs and make sure to include plenty of white space
- Make sure your name and contact information stand out at the top of the page
Example:
Here’s an example of a Desktop Engineer resume:
- Professional Summary: Experienced Desktop Engineer with 5 years of technical experience in maintaining and troubleshooting computer systems. Possess excellent communication skills with a strong ability to lead complex projects.
- Work Experience: ABC Company, Desktop Engineer, May 2017 – Present
- Managed and provided technical support for over 200 computer systems on a daily basis
- Deployed necessary software and hardware updates to ensure system security and efficiency
- Successfully implemented a new software system, saving the company $10,000 annually
- Education: Bachelor of Science in Computer Science, XYZ University, 2017
- CompTIA A+ Certification
- Microsoft Certified Systems Engineer (MCSE)
- Technical Skills: Windows 10, Microsoft Office, Active Directory, Cisco networking, and Adobe Creative Suite
- Awards: Employee of the Month, May 2020
Conclusion
Writing an effective Desktop Engineer resume takes time and effort, but following these simple tips and keeping the information relevant and organized can help increase your chances of landing the job you want.