Customer Support Manager Resume Example & Writing Guide

Customer Support Manager Resume Example
Get the Customer Support Manager resume example & writing guide to create a winning resume. Learn how to showcase your skills & achieve success in your career.
star star star star star
4.9
577 people used this template, 24 people have rated it.

Customer Support Manager Resume Sample

Summary:

Experienced customer support manager with strong leadership skills and extensive knowledge of customer service best practices. Proven track record of implementing effective strategies to ensure customer satisfaction and retention.

Professional Experience:

Customer Support Manager | ABC Company

2015 - Present

  • Lead a team of 15 customer support representatives, providing training, coaching, and performance evaluations
  • Develop and implement customer service policies and procedures to improve overall customer satisfaction
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure seamless customer experiences
  • Resolve complex customer issues and escalations, demonstrating strong problem-solving and communication skills
  • Analyze customer feedback and data to identify areas for improvement and implement necessary changes

Customer Support Supervisor | DEF Company

2012 - 2015

  • Managed a team of 10 customer support representatives, providing daily coaching and guidance
  • Handled escalated customer issues and complaints, demonstrating exceptional problem resolution skills
  • Assisted in the implementation of new customer support software and tools to streamline operations
  • Analyzed customer feedback and data to identify areas for improvement and made recommendations to management
  • Collaborated with HR to develop and implement new training programs for customer support team

Education:

  • Bachelor of Science in Business Administration | XYZ University
  • Customer Service certification | Customer Service Institute

Expert Tip

Use Action Verbs

Start your bullet points with action verbs like 'led', 'managed', 'developed', etc. This helps highlight your skills and abilities in an energetic and straightforward way.

Customer Support Manager Resume Writing Guide

Introduction

If you have experience in customer service and you are ready to take the next step in your career, becoming a Customer Support Manager may be an excellent option for you. As a Customer Support Manager, you will be responsible for managing a team of customer service representatives while ensuring excellent customer satisfaction levels.

Resume Format

A Customer Support Manager resume needs to showcase your skills, experience, and achievements in a clear and concise format. Recruiters and hiring managers often scan resumes quickly, so use bullet points and make sure your information is well-organized and easy to read.

  • Start with a strong objective statement that highlights your goals and achievements.
  • List your relevant skills such as leadership, communication, problem-solving, and customer service.
  • Include your work experience in reverse chronological order, starting with your most recent position.
  • Provide specific examples of your achievements, including metrics when possible.
  • List your education and any relevant certifications or training.
  • End your resume with your hobbies and interests if you wish.

Objective Statement

Your objective statement should summarize your achievements and goals. Be specific and to the point, and highlight why you are the best candidate for the job. For example:

  • To manage a team of customer service representatives in a fast-paced environment while ensuring excellent customer satisfaction levels.
  • To leverage my skills and experience in customer service management to improve customer satisfaction and increase sales.

Skills

List your relevant skills, including:

  • Leadership and management skills
  • Strong communication and interpersonal skills
  • Excellent problem-solving skills
  • Customer service and customer satisfaction experience
  • Ability to work well under pressure
  • Attention to detail and accuracy
  • Proficiency in Microsoft Office and CRM software
  • Ability to manage budgets, expenses, and revenue

Work Experience

List your work experience in reverse chronological order, starting with your most recent position. For each position, include:

  • The company name, location, and job title
  • The dates of employment
  • A summary of your responsibilities
  • Your achievements and any metrics

Education and Certifications

List your education and any relevant certifications or training. For example:

  • Bachelor of Science in Business Administration
  • Certified Customer Service Manager
  • Leadership Training Certification

Hobbies and Interests

End your resume with your hobbies and interests if you wish. This section can help you stand out from other candidates and show your personality. For example:

  • Volunteering at a local animal shelter
  • Camping and hiking in the mountains
  • Playing in a local sports league

Conclusion

A well-written Customer Support Manager resume can help you stand out from other candidates and increase your chances of landing a job interview. Be sure to showcase your skills, experience, and achievements in a clear and concise format. Good luck!

Common Resume Writing Mistake

Lying or Exaggerating

Honesty is critical on your resume. Any form of lying or exaggerating about your experience or skills could lead to consequences when the truth is discovered.

Build your resume online

Create resume online now to take the first step towards career success

CVBLADE developed by hiring professionals. With our resume builder, applying for your dream job is easy and fast.

Create Resume