Customer Support Manager Resume Example & Writing Guide

Introduction

If you have experience in customer service and you are ready to take the next step in your career, becoming a Customer Support Manager may be an excellent option for you. As a Customer Support Manager, you will be responsible for managing a team of customer service representatives while ensuring excellent customer satisfaction levels.

Resume Format

A Customer Support Manager resume needs to showcase your skills, experience, and achievements in a clear and concise format. Recruiters and hiring managers often scan resumes quickly, so use bullet points and make sure your information is well-organized and easy to read.

• Start with a strong objective statement that highlights your goals and achievements.
• List your relevant skills such as leadership, communication, problem-solving, and customer service.
• Include your work experience in reverse chronological order, starting with your most recent position.
• Provide specific examples of your achievements, including metrics when possible.
• List your education and any relevant certifications or training.
• End your resume with your hobbies and interests if you wish.

Objective Statement

Your objective statement should summarize your achievements and goals. Be specific and to the point, and highlight why you are the best candidate for the job. For example:

• To manage a team of customer service representatives in a fast-paced environment while ensuring excellent customer satisfaction levels.
• To leverage my skills and experience in customer service management to improve customer satisfaction and increase sales.

Skills

List your relevant skills, including:

• Leadership and management skills
• Strong communication and interpersonal skills
• Excellent problem-solving skills
• Customer service and customer satisfaction experience
• Ability to work well under pressure
• Attention to detail and accuracy
• Proficiency in Microsoft Office and CRM software
• Ability to manage budgets, expenses, and revenue

Work Experience

List your work experience in reverse chronological order, starting with your most recent position. For each position, include:

• The company name, location, and job title
• The dates of employment
• A summary of your responsibilities
• Your achievements and any metrics

Education and Certifications

List your education and any relevant certifications or training. For example:

• Bachelor of Science in Business Administration
• Certified Customer Service Manager
• Leadership Training Certification

Hobbies and Interests

End your resume with your hobbies and interests if you wish. This section can help you stand out from other candidates and show your personality. For example:

• Volunteering at a local animal shelter
• Camping and hiking in the mountains
• Playing in a local sports league

Conclusion

A well-written Customer Support Manager resume can help you stand out from other candidates and increase your chances of landing a job interview. Be sure to showcase your skills, experience, and achievements in a clear and concise format. Good luck!