Summary: Dedicated and experienced Customer Service Trainer with a passion for helping individuals learn the skills needed to provide exceptional service to customers. Skilled in designing and implementing training programs, conducting training sessions, and assessing training needs. Possesses excellent communication and interpersonal skills.
Customer Service Trainer
2016 - Present
Senior Customer Service Representative
2012 - 2016
Bachelor's Degree in Education
University of ABC
2008 - 2012
Your resume should showcase what you've accomplished in your career. Instead of listing daily tasks, emphasize your achievements, demonstrating your value with real-world examples.
A customer service trainer is responsible for training customer service agents to handle customer interactions professionally. They are also responsible for creating training programs that align with the company's customer service goals. If you're looking to apply for a customer service trainer role, here's how you can write a resume that stands out from the rest.
Start with a header section that includes your full name, contact information (phone number and email address), and location. Adding a LinkedIn profile URL is also a good idea.
The summary section should be a brief overview of who you are as a professional and what you can offer to the hiring company. Use bullet points to highlight your skills, experience and achievements related to customer service training. This should be tailored to the job you're applying for.
Next, highlight your work experience, starting with the most recent job first. The following information should be included for each job:
Highlight any relevant educational degrees and certifications that you hold. List all relevant qualifications in reverse chronological order. Be sure to include the name of the qualification, the institution, and the dates of attendance (month and year).
In this section, highlight your skills relevant to a customer service trainer role. This can include:
End with a statement about your passion for customer service and your excitement about the opportunity to work as a customer service trainer.
While sometimes it's unavoidable, try to limit the number of short-term jobs listed on your resume as it may signal instability to potential employers.