Customer Service Trainer Resume Example & Writing Guide

Introduction

A customer service trainer is responsible for training customer service agents to handle customer interactions professionally. They are also responsible for creating training programs that align with the company's customer service goals. If you're looking to apply for a customer service trainer role, here's how you can write a resume that stands out from the rest.

Header

Start with a header section that includes your full name, contact information (phone number and email address), and location. Adding a LinkedIn profile URL is also a good idea.

Summary

The summary section should be a brief overview of who you are as a professional and what you can offer to the hiring company. Use bullet points to highlight your skills, experience and achievements related to customer service training. This should be tailored to the job you're applying for.

• Experienced customer service trainer with over five years of experience
• Proven track record of developing and implementing training programs that improve customer satisfaction rates by X%
• Skilled in coaching and mentoring customer service agents to achieve their KPIs

Experience

Next, highlight your work experience, starting with the most recent job first. The following information should be included for each job:

• Job title and company name
• Employment dates (month and year)
• A brief overview of the company and your role
• Your key achievements in the role, focusing on those related to training and development

Education and Certifications

Highlight any relevant educational degrees and certifications that you hold. List all relevant qualifications in reverse chronological order. Be sure to include the name of the qualification, the institution, and the dates of attendance (month and year).

Skills

In this section, highlight your skills relevant to a customer service trainer role. This can include:

• Training program development
• Coaching and mentoring
• Team management
• Performance analysis

Conclusion

End with a statement about your passion for customer service and your excitement about the opportunity to work as a customer service trainer.