Customer Service Supervisor Resume Example & Writing Guide

Customer Service Supervisor Resume Example
Need help creating a winning Customer Service Supervisor resume? Our writing guide has all the tips and examples you need to stand out from the crowd.
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Customer Service Supervisor Resume Sample

Profile:

Highly motivated and customer-focused individual seeking a Customer Service Supervisor role. Bringing 5+ years of experience in managing a team of customer service representatives to provide excellent service to clients. Adept at handling customer inquiries and complaints in a timely and effective manner, developing and implementing process improvements, and ensuring customer satisfaction.

Experience:

  • Customer Service Supervisor

    ABC Company, Anytown USA

    June 2018 - Present

    • Manage a team of 15 customer service representatives, ensuring they meet performance targets and provide excellent customer service
    • Develop and implement process improvements that streamline customer service operations and improve efficiency
    • Respond to customer inquiries and complaints, resolving issues in a timely and effective manner
    • Monitor customer satisfaction levels and take steps to address issues and improve overall satisfaction
    • Train new customer service representatives on company policies, procedures, and systems
  • Customer Service Representative

    DEF Company, Anytown USA

    March 2015 - June 2018

    • Assisted customers with inquiries, complaints, and product information
    • Resolved customer issues in a timely and effective manner, exceeding customer expectations
    • Provided product and service information to customers, ensuring customer satisfaction
    • Assisted with training new customer service representatives on company policies, procedures, and systems

Education:

  • Bachelor of Science in Business Administration

    University of XYZ, Anytown USA

    September 2011 - May 2015

Expert Tip

Avoid Jargon

Unless it's a common term in your field, avoid using jargon or acronyms that the hiring manager may not understand. Stick to clear, plain language.

Customer Service Supervisor Resume Writing Guide

Introduction:

As a customer service supervisor, you are responsible for managing a team of representatives who handle customer inquiries, complaints, and feedback. You must have excellent communication and leadership skills and the ability to resolve conflicts quickly and effectively. A supervisor resume should highlight your relevant skills, experience and achievements.

1. Format:

Your customer service supervisor resume should be well-organized and easy to read. Use bullet points to make your information stand out. Use clear headings and spacing to separate each section and make sure the text is easy to read.

2. Career Objective:

Your resume should begin with a clear and concise career objective. It should highlight your goals and aspirations for the role of a customer service supervisor. This section should be brief and to the point, consisting of one to two sentences.

  • Example: Seeking a highly responsible customer service supervisor role where I can utilize my experience in managing team, training representatives and ability to anticipate customer's needs and exceed their expectations.

3. Skills:

A customer service supervisor should have various skills to successfully perform their duties. This section should include examples of relevant hard and soft skills. Employers seek candidates who can handle stressful situations, manage a team, communicate effectively, and have excellent analytical and problem-solving skills.

  • Example: Team management, Customer service excellence, Staff training and development, Conflict resolution, Customer empathy, Problem-solving, Analytical thinking, Communication skills, Adaptability.

4. Professional Experience:

Your professional experience section should include details about your previous roles and responsibilities as a customer service supervisor. Your previous work experiences should highlight your achievements and the impact you made on the business, customers, and your team.

  • Example:
  • Customer Service Supervisor, ABC Company
  • Managed 10 representatives and successfully resolved challenging customer issues that increased customer satisfaction by 15%.
  • Implemented new process and protocols for handling complaints that decreased complaint response time from 48 hours to 24 hours.

5. Education and Certifications:

This section should include details about your education and certifications relevant to the role of a customer service supervisor. If you have a degree or advanced certification, make sure to highlight it.

  • Example: Bachelor's degree in Business Administration with a focus on Customer Relations Management. Certified Customer Service Manager from the International Customer Service Association.

Conclusion:

Your customer service supervisor resume should be a concise and compelling representation of your abilities. Use these tips to create an effective resume that highlights your relevant skills and experience.

Common Resume Writing Mistake

Ignoring Gaps in Employment

Unexplained employment gaps can raise red flags for employers. Be sure to explain these gaps in a cover letter or during the interview process.

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