Customer Service Consultant Resume Example & Writing Guide

Customer Service Consultant Resume Sample

Experienced Customer Service Consultant with over 5 years of experience in the industry. Possess excellent communication and problem-solving skills. Passionate about delivering exceptional customer service.

Professional Experience

Customer Service Consultant

ABC Company

June 2017 - Present
- Manage customer inquiries via email, phone, and social media channels
- Provide timely and accurate resolution to customer complaints
- Build and maintain strong customer relationships
Customer Service Specialist

XYZ Corporation

January 2015 - May 2017
- Assisted customers with issues related to product usage and troubleshooting
- Processed returns and refunds in a timely and efficient manner
- Cultivated positive relationships with customers and increased customer retention rates

Skills

Excellent communication skills, both written and verbal
Ability to handle high volume of customer inquiries while maintaining quality of service
Proficient in Microsoft Office Suite
Familiarity with CRM software, such as Salesforce and Zendesk

Expert Tip

Include Contact Information

Always include current contact information. Make sure employers have a way to reach you, whether it's by phone, email, or a professional networking site.

Customer Service Consultant Resume Writing Guide

Writing a customer service consultant resume is not an easy task. This resume should highlight the candidate’s ability to handle customers with care and provide them with exceptional service. Here is a step-by-step guide to writing a resume that reflects your skills as a customer service consultant.

STEP 1: Research the job requirements

Read the job description carefully to understand the company’s needs.
Note down the required skills and experiences mentioned in the job posting.
Research the company culture and tailor your resume accordingly.

STEP 2: Start your resume with a summary

Write a brief summary of your experience and skills as a customer service consultant.
Include your professional strengths in your summary.
Highlight your achievements as a customer service consultant.

STEP 3: Focus on your professional experience

List your previous customer service positions in a reverse chronological order.
Include the job title, company, dates of employment, and your key responsibilities and achievements.
Quantify your achievements with specific metrics (e.g., improved customer satisfaction rate by 20%).

STEP 4: Tailor your skills and achievements

Mention your communication and problem-solving skills in the summary and experience sections.
Showcase your ability to work under pressure and multitask in the experience section.
Highlight any awards or recognition you have received for your exceptional customer service.

STEP 5: Include your education and certifications

List your highest degree or diploma first, followed by any relevant certifications or courses you have completed.
Include the name of the educational institution and the year of graduation.
Mention any honors or distinctions you received during your studies.

By following these steps and using keywords and specific accomplishments related to the customer service consultant position, you can create a strong resume that will impress any potential employer. Good luck with your job search!

Common Resume Writing Mistake

Using an Objective Statement

Objective statements are considered outdated. Instead, use a resume summary or profile that highlights your skills and accomplishments.

Customer Support Specialist
Collections Agent
Customer Service Agent
Client Coordinator
Call Center Manager
Call Center Specialist
Customer Service Coordinator
Call Center Director
Call Center Representative
Customer Experience Manager

Customer Service Consultant Resume Example & Writing Guide

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Customer Service Consultant Resume Sample

Professional Experience