Customer Service Associate Resume Example & Writing Guide

Customer Service Associate Resume Example
Our Customer Service Associate resume example and writing guide offers step-by-step instructions on crafting a winning resume that stands out from the crowd. Perfect for any aspiring customer service professional.
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Customer Service Associate Resume Sample

John Smith

123 Main Street, Anytown USA

[email protected] | 123-456-7890

Professional Summary:

  • Experienced customer service associate with proven track record of providing exceptional customer service and support.
  • Strong problem-solving skills, able to assess customer needs and offer appropriate solutions.
  • Excellent communication skills, both written and verbal.
  • Proficient in various customer service software platforms.


Customer Service Associate, ABC Company

  • Answered incoming customer calls and provided assistance with inquiries and complaints.
  • Processed customer orders and returns, and handled billing inquiries.
  • Utilized various software platforms to provide exceptional customer support.
  • Managed customer accounts and maintained accurate records of customer interactions.

Customer Service Representative, XYZ Corporation

  • Assisted customers with online and in-store purchases, and provided product information and recommendations.
  • Resolved customer complaints and escalated issues when necessary.
  • Maintained knowledge of company policies and procedures in order to provide accurate information to customers.
  • Assisted with inventory management and restocking of merchandise.


  • Bachelor of Science in Business Administration, Anytown University


  • Exceptional customer service skills
  • Strong problem-solving skills
  • Effective communication skills, both written and verbal
  • Skilled in various customer service software platforms

Expert Tip

Include Contact Information

Always include current contact information. Make sure employers have a way to reach you, whether it's by phone, email, or a professional networking site.

Customer Service Associate Resume Writing Guide


A resume is a crucial document for any job seeker. It communicates your skills and experiences to potential employers and helps you stand out from other candidates. In this article, we will discuss how to write a Customer Service Associate resume that will catch the attention of hiring managers and increase your chances of getting hired.

Format and Structure

The format and structure of your resume are just as important as the content. Use a clean and easy-to-read font, such as Arial or Times New Roman, and keep the font size between 10-12 points. Your name should be at the top of the resume in a larger font than the rest of the content. The following is a suggested structure for your resume:

  • Contact Information: Include your full name, phone number, email address, and city and state of residence.
  • Objective or Summary: A brief statement that highlights your career goals and what you can bring to the position.
  • Skills: List the skills that are relevant to the position, such as communication, problem-solving, and customer service skills.
  • Work Experience: List your work experience in reverse chronological order. Include the job title, company name, dates of employment, and a brief description of your responsibilities and accomplishments.
  • Education: List your educational background, including the degree, major, and institution name. If you have any certifications or relevant coursework, include them here.
  • References: Include at least two professional references with their name, job title, email, and phone number.


When writing your Customer Service Associate resume, make sure to tailor your content to the position you're applying for. Highlight your customer service experience, communication skills, and ability to work in a fast-paced environment. Use action verbs, such as assisted, resolved, and communicated, to describe your responsibilities and accomplishments. Here are a few examples of what to include under work experience:

  • Assisted customers in a friendly and professional manner, ensuring their needs were met.
  • Resolved customer complaints and disputes in a timely and effective manner.
  • Communicated information about products and services to customers, increasing sales by 20%.
  • Maintained a positive attitude and high level of professionalism in a fast-paced environment.


Writing a Customer Service Associate resume can be challenging, but by following these guidelines, you can create a document that will impress potential employers. Remember to format your resume cleanly and use relevant content that highlights your skills and experiences. With a well-written resume, you'll be on your way to finding your dream job in customer service!

Common Resume Writing Mistake

Listing Duties, Not Accomplishments

Your resume should highlight your accomplishments, not just your job duties. Highlighting your achievements showcases the value you could bring to a new role.

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