Professional customer service agent with 5 years of experience in a fast-paced call center environment. Able to handle high volumes of calls or emails while maintaining a positive, problem-solving attitude. Fluent in Spanish and highly skilled in conflict resolution. Seeking to leverage my skills and experience to help improve customer experiences for your company.
ABC Company | New York, NY | 2016 - Present
XYZ Company | Los Angeles, CA | 2014 - 2016
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A customer service agent plays a crucial role in handling inquiries, resolving problems, and maintaining a positive relationship between a company and its customers. If you want to become a customer service agent, you must start by creating a strong resume that highlights your skills, experience, and accomplishments.
Your professional summary should be the first thing your potential employer sees in your resume. It should be a brief statement that summarizes your skills and career objectives. Make sure to mention the number of years of experience you have as a customer service agent.
Your customer service agent resume should showcase your skills and abilities that make you suited for the job. Some of the skills that you would want to include are:
When writing about your work experience, make sure to highlight the skills and achievements that are relevant to being a customer service agent. Use specific examples to show how you've utilized your skills to deal with customers, handle inquiries, and solve problems. Give a brief description of your previous work experiences, including the name of the company, job title, duration of employment, and key responsibilities.
While most customer service jobs only require a high school diploma or equivalent, having a degree or certification in business, communication, or a related field is a definite asset. Include your educational qualifications, along with the college or university name, degree type, and years attended.
Mention your achievements in your previous job roles, especially if they helped improve customer satisfaction ratings and retention. Did you save your company money by streamlining a process? Did you consistently exceed your performance targets? These achievements illustrate the value you offer the company.
A well-crafted and well-structured resume is critical if you want to land a customer service agent job. Highlighting your relevant skills, experience, and qualifications can go a long way in impressing potential employers. By using the guidelines above, you will be well on your way to securing your dream job as a customer service agent.
Spelling mistakes, particularly of company names or job titles, can be viewed negatively by hiring managers. Always double-check for correct spelling.