Customer Service Agent Resume Example & Writing Guide

Customer Service Agent Resume Example
Find a top-notch Customer Service Agent resume example & writing guide to help you build a winning resume and kick-start your career today.
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Customer Service Agent Resume Sample

Professional customer service agent with 5 years of experience in a fast-paced call center environment. Able to handle high volumes of calls or emails while maintaining a positive, problem-solving attitude. Fluent in Spanish and highly skilled in conflict resolution. Seeking to leverage my skills and experience to help improve customer experiences for your company.


  • Excellent verbal and written communication skills
  • Strong attention to detail
  • Ability to multi-task and prioritize tasks in a fast-paced environment
  • Experience with customer relationship management (CRM) software
  • Skilled in conflict resolution and problem-solving

Work Experience

Customer Service Agent

ABC Company | New York, NY | 2016 - Present

  • Answer an average of 75-100 calls per day while maintaining high customer satisfaction ratings on surveys
  • Responsible for handling and resolving customer complaints and issues quickly and effectively
  • Contribute to team goals for average handle time, first call resolution, and customer satisfaction
  • Assist customers via email and live chat when needed
  • Maintain thorough customer records and communication logs using our CRM software

Customer Service Agent

XYZ Company | Los Angeles, CA | 2014 - 2016

  • Handled an average of 50-75 calls per day for a major telecommunications company
  • Resolved customer billing issues and service disruptions
  • Escalated complex or high-priority issues to higher-level support as needed
  • Assisted in training new hires and developing standard operating procedures
  • Recognized as a top performer and received several awards for customer satisfaction and issue resolution


  • Bachelor of Arts in Communication
  • University of California, Los Angeles
  • Graduated Magna Cum Laude

Expert Tip

Avoid Personal Pronouns

Your resume is a formal document. Avoid using personal pronouns like 'I', 'me', or 'my'. Instead, start your sentences with verbs.

Customer Service Agent Resume Writing Guide


A customer service agent plays a crucial role in handling inquiries, resolving problems, and maintaining a positive relationship between a company and its customers. If you want to become a customer service agent, you must start by creating a strong resume that highlights your skills, experience, and accomplishments.

1. Start with a Professional Summary

Your professional summary should be the first thing your potential employer sees in your resume. It should be a brief statement that summarizes your skills and career objectives. Make sure to mention the number of years of experience you have as a customer service agent.

2. Highlight your Relevant Skills

Your customer service agent resume should showcase your skills and abilities that make you suited for the job. Some of the skills that you would want to include are:

  • Excellent communication skills, both verbal and written
  • Ability to handle irate customers with patience and professionalism
  • Critical thinking and problem-solving skills
  • Multi-tasking and time-management abilities
  • Proficiency in using customer service software and tools

3. Emphasize your Work Experience

When writing about your work experience, make sure to highlight the skills and achievements that are relevant to being a customer service agent. Use specific examples to show how you've utilized your skills to deal with customers, handle inquiries, and solve problems. Give a brief description of your previous work experiences, including the name of the company, job title, duration of employment, and key responsibilities.

4. Add your Educational Qualifications

While most customer service jobs only require a high school diploma or equivalent, having a degree or certification in business, communication, or a related field is a definite asset. Include your educational qualifications, along with the college or university name, degree type, and years attended.

5. List your Achievements

Mention your achievements in your previous job roles, especially if they helped improve customer satisfaction ratings and retention. Did you save your company money by streamlining a process? Did you consistently exceed your performance targets? These achievements illustrate the value you offer the company.


A well-crafted and well-structured resume is critical if you want to land a customer service agent job. Highlighting your relevant skills, experience, and qualifications can go a long way in impressing potential employers. By using the guidelines above, you will be well on your way to securing your dream job as a customer service agent.

Common Resume Writing Mistake

Using a Non-Professional Email Address

Using a non-professional email address can be a quick turn-off for hiring managers. Make sure your email address is simple and professional.

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