Customer Service Advisor Resume Example & Writing Guide

Customer Service Advisor Resume Example
Learn how to write a winning Customer Service Advisor resume with our example and writing guide. Impress potential employers and land your dream job!
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Customer Service Advisor Resume Sample


Experienced customer service advisor with excellent communication and problem-solving skills. Dedicated to providing outstanding service to customers and ensuring their satisfaction.


  • Customer Service Advisor

    XYZ Company

    Aug 2018 - Present

    • Assisted customers with product inquiries and orders via phone, email, and chat
    • Resolved customer complaints and issues by providing solutions in a timely and professional manner
    • Managed customer accounts and ensured accuracy of account information and orders
    • Collaborated with other departments to enhance customer experience and ensure company goals are met
  • Customer Support Representative

    ABC Company

    Jan 2016 - Jul 2018

    • Provided support to customers via phone, email, and chat
    • Assisted with product troubleshooting and provided solutions to technical issues
    • Resolved billing and payment issues and ensured accuracy of customer accounts
    • Managed customer inquiries and ensured timely resolution of issues to enhance customer satisfaction


  • Excellent communication and interpersonal skills
  • Strong problem-solving and conflict resolution abilities
  • Customer-focused with a commitment to ensuring customer satisfaction
  • Excellent attention to detail and ability to multitask
  • Proficient in Microsoft Office and various CRM software

Expert Tip

Avoid Personal Pronouns

Your resume is a formal document. Avoid using personal pronouns like 'I', 'me', or 'my'. Instead, start your sentences with verbs.

Customer Service Advisor Resume Writing Guide


Being a customer service advisor is a challenging but rewarding position that requires excellent communication skills, problem-solving abilities and a passion for helping people. To land a job as a customer service advisor, you'll need a well-crafted resume that showcases your skills and experience. In this article, we'll guide you through the process of creating an outstanding customer service advisor resume.

Step 1: Choose the right format

The format of your resume is the first impression you make on potential employers, so choose wisely. The most common formats for customer service advisor resumes are chronological, functional and combination.

  • A chronological resume highlights your work experience in reverse chronological order, with your most recent job first.
  • A functional resume emphasizes your skills and accomplishments rather than your work history.
  • A combination resume combines elements of both chronological and functional resumes.

Consider your experience and the job requirements when choosing the best format for your resume.

Step 2: Highlight your skills

Customer service advisor roles require specific skills, so make sure to highlight yours in your resume. Some essential customer service advisor skills include:

  • Excellent communication and listening skills
  • Strong problem-solving abilities
  • Calm and patient demeanor
  • Positive attitude
  • Attention to detail
  • Ability to work under pressure

Be sure to provide examples of how you've used these skills in previous roles or situations, as this will give potential employers a better understanding of your capabilities.

Step 3: Show your experience

Your work experience is a critical part of your resume, so make sure to showcase it effectively. Your experience section should include information on your previous roles, job responsibilities, and accomplishments. Be sure to tailor your work experience to the job description you're applying for. Highlight specific experiences or accomplishments that align with the needs of the role.

Step 4: Use action-oriented language

Use active and specific language throughout your resume to make your accomplishments stand out. Focus on the results you've achieved in previous roles, using metrics and specific examples wherever possible. Use verbs like "managed," "initiated," "resolved," and "improved" to describe your accomplishments.

Step 5: Customize for each role

Take the time to customize your resume for each job you apply to. Review the job description and requirements carefully to understand what the employer is looking for. Then, tailor your resume to reflect how your skills and experience match those needs. This will make your application stand out and increase your chances of being hired.


A well-crafted customer service advisor resume is essential to getting your foot in the door and landing a job in this rewarding field. Make sure to highlight your skills, experience, and accomplishments, use action-oriented language, and customize your resume for each role you apply to. With these tips, you're sure to create a resume that impresses potential employers and helps you land your dream job as a customer service advisor.

Common Resume Writing Mistake

Excessive Job Hopping

While sometimes it's unavoidable, try to limit the number of short-term jobs listed on your resume as it may signal instability to potential employers.

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