Customer Representative Resume Example & Writing Guide

Customer Representative Resume Example
This customer representative resume example and writing guide can help you create a standout resume that impresses hiring managers and gets you noticed.
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Customer Representative Resume Sample

A highly skilled and experienced customer representative with strong communication and problem-solving skills. Known for providing exceptional customer service while exceeding company standards and goals.



    Assisted customers with product questions and complaints through phone and email communication. Achieved 98% customer satisfaction rating.


    Handled escalated customer issues and provided technical support for software products. Consistently met or exceeded monthly support goals.


    Managed and maintained customer relationships, ensuring customer satisfaction and retention. Increased company revenue through upselling and cross-selling products.


  • Excellent communication skills
  • Strong problem-solving skills
  • Ability to multitask and prioritize tasks
  • Experience with CRM software
  • Proficient in Microsoft Office and Google Suite
  • Ability to work independently and in a team environment

Expert Tip

Focus on Your Achievements

Your resume should showcase what you've accomplished in your career. Instead of listing daily tasks, emphasize your achievements, demonstrating your value with real-world examples.

Customer Representative Resume Writing Guide


As a customer representative, your job is to ensure that customers receive an exceptional customer service experience. Therefore, your resume should highlight your skills and experience in this field. Here are some guidelines on how to write a customer representative resume:

1. Start with a Header:

  • Include your full name and contact information at the top of your resume.
  • Also, consider including a professional job title to let potential hiring managers know what position you are interested in.

2. Write a Summary:

  • In a sentence or two, summarize your experience in customer service and your skills related to the position.

3. Highlight Your Skills:

  • List your top skills for a customer representative position. This could include communication, customer service, problem-solving, or any other skills that are relevant to this role.
  • Also, include any technical skills, such as proficiency in Microsoft Office or any other programs that might be relevant to the role.

4. Mention Your Work Experience:

  • List your previous work experience, starting with your most recent position first.
  • For each position, include your job title, the company name, and the dates you worked there.
  • Write a brief summary of your responsibilities and achievements in each role.
  • Be sure to highlight any customer service experience or achievements that relate to the job you are applying for.

5. Showcase Your Education:

  • List your education, starting with your most recent degree first.
  • Include the degree or certification you received, the name of the school, and the dates you attended.

6. Add Relevant Certifications:

  • If you have any relevant certifications, be sure to include them in your resume.
  • This could include certifications related to customer service or any other relevant certification that might give you an edge in the hiring process.


A well-written customer representative resume can help you stand out from other applicants and increase your chances of getting an interview. Be sure to focus on your customer service skills and highlight any experience or achievements related to this field. By following these guidelines, you can create a winning resume that showcases your abilities and makes a great first impression.

Common Resume Writing Mistake

Using an Unorganized Format

An unorganized or unclear format can make your resume difficult to read and understand. Make sure your formatting is consistent and logical, with clear sections and bullet points.

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