Customer Representative Resume Example & Writing Guide

Customer Representative Resume Sample

A highly skilled and experienced customer representative with strong communication and problem-solving skills. Known for providing exceptional customer service while exceeding company standards and goals.

Experience

CUSTOMER SERVICE REPRESENTATIVE, XYZ COMPANY

Assisted customers with product questions and complaints through phone and email communication. Achieved 98% customer satisfaction rating.
TIER 2 CUSTOMER SUPPORT SPECIALIST, ABC COMPANY

Handled escalated customer issues and provided technical support for software products. Consistently met or exceeded monthly support goals.
CUSTOMER SUCCESS MANAGER, DEF COMPANY

Managed and maintained customer relationships, ensuring customer satisfaction and retention. Increased company revenue through upselling and cross-selling products.

Skills

Excellent communication skills
Strong problem-solving skills
Ability to multitask and prioritize tasks
Experience with CRM software
Proficient in Microsoft Office and Google Suite
Ability to work independently and in a team environment

Expert Tip

Focus on Hard Skills

While soft skills are important, hard skills are often what get you hired. Prioritize showcasing hard skills that align with the job description.

Customer Representative Resume Writing Guide

Introduction:

As a customer representative, your job is to ensure that customers receive an exceptional customer service experience. Therefore, your resume should highlight your skills and experience in this field. Here are some guidelines on how to write a customer representative resume:

1. Start with a Header:

Include your full name and contact information at the top of your resume.
Also, consider including a professional job title to let potential hiring managers know what position you are interested in.

2. Write a Summary:

In a sentence or two, summarize your experience in customer service and your skills related to the position.

3. Highlight Your Skills:

List your top skills for a customer representative position. This could include communication, customer service, problem-solving, or any other skills that are relevant to this role.
Also, include any technical skills, such as proficiency in Microsoft Office or any other programs that might be relevant to the role.

4. Mention Your Work Experience:

List your previous work experience, starting with your most recent position first.
For each position, include your job title, the company name, and the dates you worked there.
Write a brief summary of your responsibilities and achievements in each role.
Be sure to highlight any customer service experience or achievements that relate to the job you are applying for.

5. Showcase Your Education:

List your education, starting with your most recent degree first.
Include the degree or certification you received, the name of the school, and the dates you attended.

6. Add Relevant Certifications:

If you have any relevant certifications, be sure to include them in your resume.
This could include certifications related to customer service or any other relevant certification that might give you an edge in the hiring process.

Conclusion:

A well-written customer representative resume can help you stand out from other applicants and increase your chances of getting an interview. Be sure to focus on your customer service skills and highlight any experience or achievements related to this field. By following these guidelines, you can create a winning resume that showcases your abilities and makes a great first impression.

Common Resume Writing Mistake

Lack of Keywords

With many companies using Applicant Tracking Systems (ATS) that scan for specific keywords, failing to include these keywords could result in your resume being overlooked.

Customer Service Supervisor
Phone Operator
Client Services Manager
Customer Service Associate
Collections Agent
Customer Service Assistant
Call Center Manager
Client Coordinator
Customer Service Manager
Call Center