Collections Specialist Resume Example & Writing Guide

Collections Specialist Resume Example
Find the perfect Collections Specialist resume example & writing guide to help you land your dream job. Get tips & tricks for crafting a winning resume.
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Collections Specialist Resume Sample


A highly motivated Collections Specialist with over 5 years of experience in managing and collecting outstanding debts. Proficient in using different collection techniques, resolving customer disputes, and negotiating payment plans. Expert in analyzing customer financial situations and providing appropriate solutions to the customers.

Professional Experience:

  • ABC Company

    Collections Specialist


    • Monitor accounts for past due payments and follow up with customers via phone, email and letters to resolve outstanding debts.
    • Negotiate payment arrangements with customers experiencing financial difficulties and suggest alternative payment plans based on their financial situations.
    • Provide excellent customer service and support to customers to address their concerns and resolve disputes.
    • Assist in maintaining accurate records and documentation of all customer communication and transactions.
  • DEF Company

    Collections Specialist


    • Managed over 500 accounts primarily in the commercial sector with a portfolio value of $5 million.
    • Demonstrated proficiency in resolving customer disputes, negotiating payment plans, and collecting on past due invoices.
    • Developed and implemented new collection strategies to maximize revenue recovery and minimize bad debt losses.
    • Provided training and mentorship to junior collectors to improve their productivity and collection results.


  • Bachelor of Science in Finance, XYZ University, 2016

Expert Tip

Use Bullet Points

Long blocks of text can be off-putting. Use bullet points to break up your experiences and make it easy for employers to scan your resume.

Collections Specialist Resume Writing Guide


A Collections Specialist is responsible for collecting debts from customers or clients on behalf of their employer. The job requires excellent communication skills, strong knowledge of finance, and the ability to negotiate effectively with clients.

When writing a Collections Specialist resume, it is important to highlight these skills and experiences, along with education and achievements that demonstrate your ability to do the job.

Steps to Write a Collections Specialist Resume

  • Start with a professional summary: Begin your resume with a strong professional summary that highlights your background, skills, and experience as a Collections Specialist. This should be brief and to the point, and provide a snapshot of your abilities as a candidate.
  • Highlight your relevant skills: Collections Specialists require excellent communication skills, problem-solving, and negotiation abilities. It is essential to highlight these skills in your resume, as well as any other relevant skills such as finance, data analysis, or customer service.
  • Showcase your experience: Your experience as a Collections Specialist is crucial to your resume. Be sure to include any previous jobs in the field and highlight your specific duties and accomplishments, such as reaching collection targets or resolving difficult customer cases.
  • Provide education and certifications: If you have any related education or certifications, such as a Bachelor's degree in finance or a certification in debt collection, be sure to include them on your resume.
  • Highlight achievements: Highlight any achievements that demonstrate your ability to excel as a Collections Specialist, such as winning awards or recognition for meeting or exceeding collection goals.
  • Use keywords in your resume: Use relevant keywords throughout your resume to improve your chances of getting picked up by applicant tracking systems and recruiters.
  • Proofread and edit: Before submitting your resume, be sure to proofread and edit for any errors or mistakes. Make sure your resume is easy to read and well-organized.


Writing a Collections Specialist resume requires a combination of writing skills and industry knowledge. By following these tips, you can write a strong resume that showcases your skills and experience in the field.

Remember to highlight your relevant skills, experience, education, and achievements, and use the appropriate keywords. By doing so, you can increase your chances of catching the attention of recruiters and landing your dream job as a Collections Specialist.

Common Resume Writing Mistake

Using an Objective Statement

Objective statements are considered outdated. Instead, use a resume summary or profile that highlights your skills and accomplishments.

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