Collections Agent Resume Example & Writing Guide

Collections Agent Resume Example
Find the best Collections Agent resume example and writing guide to craft a successful resume that stands out to potential employers. Expert tips included.
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Collections Agent Resume Sample


Dedicated and solutions-driven Collections Agent with 3 years of experience in managing and recovering overdue accounts in a fast-paced environment. Skilled in analyzing and negotiating payment arrangements and providing excellent customer service to clients.

Professional Experience

  • Collections Agent

    ABC Collections, Los Angeles, CA

    June 2018-Present

    • Communicated with customers via phone, email, and in-person to resolve payment issues and negotiate payment plans
    • Reviewed and analyzed customer accounts to determine best course of action for payment recovery
    • Initiated skip tracing procedures to locate customers who had moved or changed contact information
    • Recorded all customer interactions in a timely and accurate manner to maintain account notes and records
    • Collaborated with legal team to handle escalated and difficult accounts
  • Collections Specialist

    XYZ Credit Solutions, San Francisco, CA

    January 2016-May 2018

    • Managed customer accounts and developed payment plans to recover overdue balances
    • Researched and resolved billing discrepancies to maintain accurate customer account information
    • Provided excellent customer service by addressing customer concerns and inquiries in a timely and professional manner
    • Collaborated with internal teams to ensure compliance with state and federal regulations relating to debt collection
    • Responsible for achieving monthly and quarterly collection goals


  • Bachelor's Degree in Business Administration

    University of California, Berkeley

    Graduated May 2015

Expert Tip

Customize Each Resume

Avoid sending a generic resume to multiple employers. Tailor your resume to each job you're applying for by emphasizing the most relevant skills and experiences.

Collections Agent Resume Writing Guide


Sometimes, people struggle with organizing their skills and experiences into a proper format for a professional resume. One daunting resume to write in particular is a collections agent resume. Fortunately, there are guidelines to follow that will help organize your experiences and skills in a way that will make your collections agent resume stand out to potential employers.

Formatting Guidelines:

  • Start with a professional-looking header that includes your name, contact information, and job title. Make sure it stands out and easy to read.
  • Use bullet points to highlight your accomplishments rather than large blocks of text which can make it hard to read. Combine this with quantifiable data when possible such as the amount of money you have collected or the successful call rate.
  • Briefly summarize your skills and experiences in the professional summary, which should be no more than two to three sentences. This is a quick snapshot of your collections agent experience that will grab potential employers' attention.
  • Use specific keywords that resonate with the job description and role to increase your chances of being discovered by Applicant Tracking Systems (ATS).
  • Ensure you don't leave any gaps in employment by listing volunteer work, higher education, or freelance work. Hiring managers value a consistent work history.
  • Avoid using too many buzzwords or meaningless jargon as this can come off as inauthentic or unprofessional.
  • Make use of action verbs when describing your experience. Some examples include "negotiated," "closed," and "communicated".

Sections to Include:

  • Professional Summary: Briefly introduce yourself in two to three sentences. This should highlight your relevant collections agent experience and what you can bring to the role.
  • Key Skills: List your relevant skills that are necessary to the job. Some examples are mediation, communication, and organization.
  • Work Experience: List your collections agent experience in the reverse chronological order, starting with the most recent role. Include the name of the company, your role, and the dates of employment. For each position, briefly list your main responsibilities and key achievements.
  • Education and Certifications: Mention your education and any relevant certifications such as a Collections Agent certification or training. This demonstrates your commitment to the role and willingness to continue learning.
  • Professional Development: List any relevant training workshops or seminars you've attended which can prove you have taken the extra effort to improve your collections agent skills.
  • References: Provide two to three professional references that you've worked with. These can be supervisors or managers who can speak about your collections agent experience and skills.


A well-organized collections agent resume is a key part of landing a job in the collections field. Focus on highlighting your relevant skills and experience, use proper formatting and keyword usage, and be sure to list your relevant work experience, certifications, and professional development. With these tips, potential employers will have a better understanding of your skills and be impressed by your professional approach.

Common Resume Writing Mistake

Excessive Job Hopping

While sometimes it's unavoidable, try to limit the number of short-term jobs listed on your resume as it may signal instability to potential employers.

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